Summary
Work History
Education
Skills
Timeline
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Benchietta Grant

Los Angeles

Summary

Dynamic and results-driven professional with 20 years of experience in staff management and customer service. Proven track record in training and mentoring teams, enhancing productivity, and improving customer satisfaction through effective problem-solving and attention to detail. Skilled in implementing processes that drive operational excellence.

Work History

Supervisor

Johnny's West Adams
  • Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new employees and delegated daily tasks and responsibilities.

Front of House Director

Johnny's West Adams
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Supported fellow team members during busy periods by stepping in to assist when needed.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
  • Handled cash transactions accurately, maintaining balanced registers at shift end.

Shift Manager

Roscoe's House of Chicken N' Waffles
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Children's Clothing Department Manager

Wal Mart
  • Supervised the sales, operations, and staff within the children's clothing department
  • Established clear performance expectations for staff members which led to increased accountability.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Fairfax High School
Los Angeles, CA
06-1979

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Inventory management
  • Processes and procedures

Timeline

Supervisor

Johnny's West Adams

Front of House Director

Johnny's West Adams

Shift Manager

Roscoe's House of Chicken N' Waffles

Children's Clothing Department Manager

Wal Mart

Fairfax High School

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