Benazir Kaur Dhillon
Moncton,Canada
Summary
Self-motivated and solutions-oriented Quality Systems Manager administering key support to quality management systems to improve operations and streamline work processes. Committed job seeker with a history of meeting company needs with consistent and organized practices. Evaluates current quality assurance and makes recommendations for improvement across operation and Management. Strong work ethic, adaptability and good interpersonal skills.
Overview
7
7
years of professional experience
Work History
Quality Systems Manager
Grifols
Moncton, New Brunswick
12.2023 - Current
- Developed, implemented and maintained Quality System procedures to ensure compliance with regulatory requirements.
- Created reports outlining quality system trends, process improvements, audit results.
- Investigated process failures and identified root causes using data analysis tools such as 5 Whys.
- Maintained records of quality system documents including SOPs, work instructions, calibration records.
- Inspected incoming materials and components against established acceptance criteria and documented findings.
- Provided guidance on GMP regulations and ISO 9001, 2015 standards.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Represented the company in external audits, demonstrating the effectiveness of the quality management system.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Led the development and implementation of quality management systems in accordance with ISO 9001 standards.
Quality Systems Associate
Grifols
Moncton, New Brunswick
08.2022 - 12.2023
- Ensured compliance with company safety regulations at all times while on the job.
- Monitored production activities for conformance to established quality requirements.
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Assist the Quality Systems Manager in controlling all documentation related to quality, including standard operating procedures, policies, manuals, reports, test results and equipment logbooks.
- Maintain current and high level of working knowledge for national and international laws, regulations and standards on plasma products.
- Assist with the root cause determination, Corrective and Preventative Actions Plan design and with the implementation of the action plan.
- Assist with preparation of audit reports and elaboration of Non-conformance reports.
Quality Analyst
Verka
Amritsar, Punjab
06.2019 - 01.2021
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Implemented corrective actions when necessary to improve overall product quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Conducted root cause analysis to investigate the source of problems in production process.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Provided thorough documentation on all quality control activities and results.
Quality Control (Trainee
University
Jalandhar , Punjab
04.2018 - 04.2019
- Got an industrial outlook of analytical procedures of manufacturing, packaging and quality control of various dairy Products.
- Learnt Development, implementation, and monitoring of quality control systems designed to meet customer requirements.
- Learnt about Identification of potential areas where additional training may be required in order to improve overall productivity levels.
Leadership Member
LPU-University
Jalandhar , Punjab
02.2017 - 03.2018
- Conducted and hosted biology events.
- Explained advanced genetics concepts using visual aids such as diagrams or models.
- Explained basic biological processes associated with genetics such as DNA replication, transcription, and translation.
- Created interactive activities to help students understand biological concepts such as genetics, evolution and ecology.
- Organized community events aimed at increasing awareness of the importance of genetics in health care decisions.
- Attended seminars, conferences, and workshops related to genetics counseling techniques.
Education
Training - Corrective And Preventive Actions Training
PharmaOut
Online03-2023
Training - Deviations And Non-Conformances Training
PharmaOut
Online03-2023
Bachelor of Science - Applied Technology - Biotechnology
Lovely Professional University
Punjab, India05-2019
Skills
- Continuous Process Improvement
- Operational Excellence
- Trainer and Leadership Qualities
- Report writing skills
- Conflict Resolution
- Root Cause Analysis
- Risk Mitigation
- Analytical mindset
- SOP Development
- Detail Oriented
- Proficient in Computer systems (MS Excel applications)
- Problem-solving abilities
- Documentation Control
- Punctual, Good Time management skills
- knowledge/experience of cGMP, GLP, GCP
Timeline
Quality Systems Manager
Grifols
12.2023 - Current
Quality Systems Associate
Grifols
08.2022 - 12.2023
Quality Analyst
Verka
06.2019 - 01.2021
Quality Control (Trainee
University
04.2018 - 04.2019
Leadership Member
LPU-University
02.2017 - 03.2018
Training - Corrective And Preventive Actions Training
PharmaOut
Training - Deviations And Non-Conformances Training
PharmaOut
Bachelor of Science - Applied Technology - Biotechnology
Lovely Professional University
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