Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bena Bampire

Moncton,NB

Summary

Loved anything related to IT Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience

Work History

Hotel Manager

Marriot Hotels And Resorts
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.

IT Support Engineer

MTN COMMUNICATIONS, Connect Store
05.2022 - 01.2024
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Enhanced network security with regular vulnerability assessments and prompt patch installations.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Streamlined software deployment by automating installation processes for various applications.

Call Center Representative

Numeris
01.2019 - 01.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Education

University - Software Engineering

AUCA
Rwanda

High School - Mathematics Physics And Computer

FAWE Girls’ School
Rwanda
11.2019

Skills

  • Special Event Coordination
  • Guest Experiences
  • Strategic Planning and Analysis
  • Social Media Networking
  • Quality Assurance

Languages

English
Professional Working

Timeline

IT Support Engineer

MTN COMMUNICATIONS, Connect Store
05.2022 - 01.2024

Call Center Representative

Numeris
01.2019 - 01.2022

Hotel Manager

Marriot Hotels And Resorts

University - Software Engineering

AUCA

High School - Mathematics Physics And Computer

FAWE Girls’ School
Bena Bampire