Ben Torrez
Fremont
Summary
Dynamic leader with proven success in enhancing customer experience and operational efficiency at Elemental Wellness Center. Excelled in merchandising strategies and e-commerce integration, boosting sales by over $200,000. Skilled in POS software and fostering team productivity. Achieved significant improvements in order fulfillment and compliance as Logistics Manager at Bento Delivery.
Skilled retail operations professional with significant experience in optimizing store performance and driving revenue growth. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing business needs. Expertise in inventory management, sales strategies, and customer service enhancement. Known for leadership, strategic planning, and delivering impactful results.
Overview
6
6
years of professional experience
Work History
Head of Retail Operations
Elemental Wellness Center
01.2024 - Current
- Improved Average Order Value by $3 across the sales team resulting in an increase of over $200,000 year over year
- Boosted employee morale through the implementation of incentive programs designed to reward hard work and dedication.
- Introduced innovative merchandising techniques to showcase products effectively, driving interest and sales among customers.
- Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
- Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
Customer Experience Manager
Grassdoor Delivery
02.2023 - 11.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Coordinated with design and media teams to develop high-quality creative assets.
- Reduced response time to an average of 1min across multiple channels to customer inquiries by implementing an advanced CRM system with SLA's employees were held to.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Worked alongside engineering team to set baselines for department needs and roadmap for projects
Logistics Manager
Bento Delivery
09.2018 - 02.2023
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and DCC compliance.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Education
Bachelor of Science - Kinesiology
Presentation College
Aberdeen, South Dakota04-2018
Skills
- Customer experience
- Product assortment
- Store operations
- Merchandising strategies
- E-commerce integration
- Goal setting
- POS software
Languages
English
Native or Bilingual
Timeline
Head of Retail Operations
Elemental Wellness Center
01.2024 - Current
Customer Experience Manager
Grassdoor Delivery
02.2023 - 11.2023
Logistics Manager
Bento Delivery
09.2018 - 02.2023
Bachelor of Science - Kinesiology
Presentation College
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