BEN SEBASTIAN
Mississauga,ON
Summary
Dynamic automotive sales leader with a proven track record at Ken Shaw Lexus, excelling in strategic planning and team leadership. Achieved significant revenue growth through innovative marketing and exceptional customer service. Skilled in sales operations management, fostering strong relationships, and driving performance in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
New & Used Car Sales Manager
Ken Shaw Lexus
Toronto, Canada
08.2023 - Current
- Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hire, train, motivate, counsel and monitor the performance of all new-vehicle sales employees. Helps salespeople close deals when necessary.
- Review inventory to ensure the proper mix of grounded stock and dealer-trade regularly for maximum turnover efficiency.
- Directs merchandising and advertising efforts in conjunction with the General Sales Managers and Dealer Principle.
- Assists in the development of advertising campaigns and other promotions.
- Recommends to the General Sales Manager the new-car inventory to be ordered by color, model and equipment, based on customer and market legend analyses.
- New-vehicle ordering and dealer-trade on sold orders.
- Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
- Monitors floor traffic, phone-ins and e-leads data daily.
- Maintain an accurate daily log that reflects all sales activities.
- Assists Product Advisors in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
- Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.
- Communicate and ensure proper implementation of dealership policies and procedures.
- Ensure the team has completed the mandatory product and sales training resources on a regular and continuous basis.
- Communicate and work with Product Advisors on manufacturer monthly programs, promotions and incentives.
- Develops Product Advisors monthly bonus programs along with General Sales Manager.
- Complete deal settlement sheets and submit to accounting office in a prompt and timely manner.
- Processes Product Advisor commission sheets, administrative staff overtime and monitor payroll records.
- Pricing & merchandizing Pre-Owned and Demo vehicles.
- Assists the Toyota used-vehicle department with trade appraisals as needed.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect vehicle sales.
Used Car Manager
Yorkdale Toyota
Toronto, Canada
01.2019 - 08.2023
- Managing the sales and purchase process.
- Providing numbers, desking and building deals.
- Assist sales consultants in closing deals, confirming customer appointments & meeting customers that walk into the dealership.
- Evaluation & purchase of trade-in vehicles from the new and used showrooms, cash purchases and lease buy-outs. Paying off Toyota Lease & Finance balances on purchases.
- Pricing new purchases and adjusting existing prices of vehicles in inventory.
- Managing the reconditioning of used vehicles. Initiating, negotiating and approving used vehicle reconditioning.
- Updating the company used vehicle website.
- Handling customer grievances, managing the used vehicle lot and other operational duties.
- Recruitment/retrenchment of staff and shift management. OMVIC registration, training and mentoring new staff.
- Coordinating with new vehicle sales managers, business managers, BDC and service center to achieve the front and back revenue and profit objectives.
- Management reporting, meeting with external vendors - TMS, Vauto and Autotrader on a periodic basis to review and improve performance.
- Responsible for budgeting, forecasting and strategizing business outlook and plan.
- Proficient in the use of Ignite, TMS, Autovance, Vauto, PBS, Instant-recon, 1-Source & Infostream (Toyota).
- Familiar with online whole platforms - Adesa, Eblock, Traderev, Autozen & Clarity.
Divisional Manager
Kanoo Pre-Owned Vehicles (KPV)
Bahrain, Bahrain
05.2006 - 09.2018
- Brought on board to manage the sales division of ex-lease vehicles & achieve the overall revenue and profit objectives, along with customer satisfaction & business results.
- Lead sales and trade-in operations for the sole dealer of pivotal automotive brands in Bahrain.
- Provide leadership and mentorship to teams in conducting efficient and productive business operations within fast-paced, service-centric, and deadline driven environments.
- Credited with successfully creating Kanoo Pre-Owned Vehicles in 2010 as an independent company out of being just a division of Kanoo Vehicle Leasing and also launching an exclusive Pre-Owned Vehicles commercial vehicles showroom in 2014.
- Concept-to-completion leader of the in-house Extended Warranty program on used vehicles, thus boosting revenues and profits for the organization.
- Displace competition via consistent relationship building and service excellence, earning high client satisfaction scores.
- Direct exclusive KPV workshop & external service/repair functions with the authorized service centers and insurance operations, along with sales of ex-lease/rental vehicles of Kanoo Vehicle Leasing & Kanoo Daily Rental (4800+ vehicles) Manager.
- Brands of influence - Toyota, Lexus, McLaren, Volvo, Citroen, Subaru, Ssangyong, Cherry, Isuzu, Hino, and Hyundai.
Used Car Manager
Real Value Autos
Muscat, Oman
03.2005 - 05.2006
Sales Manager - New Vehicle Sales & Ford Assurance
Amin Ford
Gujarat, India
08.2002 - 03.2005
- Awarded Progressive Manager Award by Ford India Ltd in 2003 for mitigating negative business impacts, and turning around dealership volumes and profits at a crucial stage, through profitable pruning strategies within the first year of taking up the position.
Branch In-Charge – Used Car Sales
Automall - Al-Futtaim Group
Dubai, UAE
06.2000 - 07.2002
Manager Leasing & Account Development
Ichibaan Honda
Mumbai, India
10.1999 - 04.2000
Fleet Controller
Budget Rent A Car
Saudi Arabia, Saudi Arabia
01.1995 - 05.1999
Sales Executive - Corporate Sales
Europ Car Rental
Mumbai, India
06.1994 - 01.1995
Premise Sales Executive (Space Sales)
Indian Express Newspaper
Mumbai, India
06.1993 - 06.1994
Education
Master of Business Administration - Marketing
Sikkim Manipal University
Bahrain01.2010
Bachelor of Commerce - Accounts & Marketing
University of Mumbai
India01.1993
Diploma - Computer Science
Xavier Institute of Management
Mumbai, India01.1993
Skills
- Strategic planning and execution
- Team leadership
- Sales and operations management
- Account management
- Marketing and promotions
- Customer service excellence
- Relationship building
Certification
Automotive Certification Course (OMVIC)
Timeline
New & Used Car Sales Manager
Ken Shaw Lexus
08.2023 - Current
Used Car Manager
Yorkdale Toyota
01.2019 - 08.2023
Divisional Manager
Kanoo Pre-Owned Vehicles (KPV)
05.2006 - 09.2018
Used Car Manager
Real Value Autos
03.2005 - 05.2006
Sales Manager - New Vehicle Sales & Ford Assurance
Amin Ford
08.2002 - 03.2005
Branch In-Charge – Used Car Sales
Automall - Al-Futtaim Group
06.2000 - 07.2002
Manager Leasing & Account Development
Ichibaan Honda
10.1999 - 04.2000
Fleet Controller
Budget Rent A Car
01.1995 - 05.1999
Sales Executive - Corporate Sales
Europ Car Rental
06.1994 - 01.1995
Premise Sales Executive (Space Sales)
Indian Express Newspaper
06.1993 - 06.1994
Master of Business Administration - Marketing
Sikkim Manipal University
Bachelor of Commerce - Accounts & Marketing
University of Mumbai
Diploma - Computer Science
Xavier Institute of Management
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