Ben Reed
Bellflower
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
Work History
Executive Team Leader
Target
Compton
03.2023 - Current
- Drive total store sales, understand the role in sales growth and how your departments and team contribute to and impact total store profitability
- Manage Food & Beverage, food services, inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
- Manage a team of experts in operations, accuracy and efficiency
- Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work
- Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times
- Conduct regular check-ins with your team to ensure completion of tasks and workload
- Manage all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
- Oversee GM Team Leaders workload planning including transitions, revisions and salesplans for all GM areas
- Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on each guest promise time
- Drive a culture centered in food safety; train, validate and coach team to deliver proper execution on all food safety standards and cleaning routines
- Lead an efficient operation to fund the sales culture
- Oversee Food & Beverage Team Leader’s workload planning including transitions, revisions, salesplans, sampling and promotions
- Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
- Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
- Manage a consistent experience for our guests by ensuring product is in stock, fresh, available, food safe, and accurately priced and signed on the sales floor with minimal disruption to the guest
- Assess all GM and Food & Beverage backroom and sales floor areas, walk Food & Beverage Standards to assess priorities in food and review GM/Food reporting to identify gaps and develop a plan to resolve
- Plan, lead and follow-up on organizational and operational change
- Anticipate and identify changes in unique store trends
- Develop and coach your team to elevate their skills and expertise
- Establish a culture of accountability through clear expectations and performance management; actively develop, coach and train your team; anticipate staffing needs, talent plan and recruit – both long and short term
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits,etc)
Coach Operations Manager
Walmart
West Hills
02.2021 - 03.2023
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
HR Manager
Walmart
Moreno Valley
08.2020 - 02.2021
- Motivated employees through special events, incentive programs and constructive feedback.
- Implemented performance review and motivational strategies to elevate HR team results.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Managed employee disputes by employing conflict resolution techniques.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
Customer Service Manager
Walmart
Moreno Valley
02.2016 - 08.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Education
Associate of Science - Business Administration
Moreno Valley College
Moreno Valley, CAAssociate of Science - Information Technology
Moreno Valley College
Moreno Valley, CAAssociate of Science - Political Science
Moreno Valley College
Moreno Valley, CASkills
- Sales Tracking
- Budget Control
- Employee Motivation
- Business Leadership
- Customer Service Management
- Focus and Follow-Through
- Administrative Management
- Goal Setting
- Mathematical Calculation and Reasoning
- Decision Making
- Cost Reduction
- Team Leadership
- Sales Promotion
- Recruitment and Hiring
- Staff Scheduling
- Human Resources Oversight
Timeline
Executive Team Leader
Target
03.2023 - Current
Coach Operations Manager
Walmart
02.2021 - 03.2023
HR Manager
Walmart
08.2020 - 02.2021
Customer Service Manager
Walmart
02.2016 - 08.2020
Associate of Science - Business Administration
Moreno Valley College
Associate of Science - Information Technology
Moreno Valley College
Associate of Science - Political Science
Moreno Valley College