Ammon (Ben) Quartey

Dispatch Supervisor 2024-present

Dispatch Lead 2016-2024

Dispatcher 2014-2016

• Update schedule in case of book offs, schedule additional staff as needed.
• Provide training & coach in real time for new staff
• Prompt and accurate data entry for applications such as Mobile Vision, Outlook, while handling mobile alarms and e-mail transactions.
• Supervised up to 25 people

• First response to issues, situations or emergencies by calling our security and/or 911

• Right size our customers based on their individual needs and promote appropriate products and services
• Understand and resolve customer questions and concerns
• Building customer relationships and loyalty via friendly, efficient and high-quality customer service