Ben Philip

Handled a high volume of incoming calls, emails, and live chats, addressing customer problems and requests efficiently. To enhance service operations, I used software to precisely log interactions, manage customer feedback, and provide reports. As the customer's initial point of contact, I provided timely and courteous support with inquiries, product information, and problem resolution.

Thorough inspections and testing were performed to ensure that items met quality standards and requirements. Evaluating and fixing transceivers, digital signal processors, and GPS receiver quality issues, monitoring network quality and ensuring that system applications execute at peak performance.