Summary
Overview
Work History
Education
Skills
Timeline
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Ben Mostafa

Ottawa,Cornwall, Ontario

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

6
6
years of professional experience

Work History

Computer and IT Technician

Freelancer
03.2020 - Current


  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

System admin

Alfasl Accounting Services
01.2017 - 12.2018
  • Built and maintained Windows servers that hosted accounting software necessary for compliance with local tax regulations resulting in faster document delivery and organization
  • Created and maintained the company’s website to better suit the workflow and service offerings increasing traction to the company
  • Worked with users to determine areas of technology in need of improved usability.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.

Education

Bachelor of Engineering - Computer Systems Engineering

Carleton University
Ottawa, ON
06.2025

Skills

  • Hardware Evaluation
  • Debugging
  • Mobile Fleet Management
  • Configuring Devices
  • Troubleshooting Network Issues
  • Peripherals Maintenance
  • Computer System Maintenance
  • Technical Support and Assistance
  • Helpdesk Services
  • Organizational Skills
  • Maintenance Support Systems
  • Updating Software
  • New Employee Training
  • UNIX Shell Scripting
  • LAN and WAN Assessment
  • Microsoft Windows and Office
  • Inventory Control Systems
  • Hardware and Software Configuration
  • User Training
  • Interface Design and Implementation
  • Computer Configurations
  • License Administration
  • Issue Resolution
  • Continuous Improvement Techniques
  • Operational Support
  • Advanced Microsoft Office
  • Linux
  • Technical Support
  • Visual Basic
  • Program Testing Software
  • Virtualization Technologies
  • Programming Languages
  • Python
  • Fluency in C, C
  • JavaScript
  • Engineering Standards

Timeline

Computer and IT Technician

Freelancer
03.2020 - Current

System admin

Alfasl Accounting Services
01.2017 - 12.2018

Bachelor of Engineering - Computer Systems Engineering

Carleton University

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Ben Mostafa