BEN MORLET
Aliso Viejo
Summary
Customer-first professional with four years of experience delivering high-quality service, resolving complex concerns, and building long-term relationships. Recognized for empathy, clear communication, and a strong ability to meet customers where they are while supporting leasing goals and community engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Specialist Clerk
Albertsons - Safeway
Ladera Ranch
11.2022 - Current
- Assisted customers with accurate product information and recommendations
- Supported promotional campaigns and community initiatives
- Assisted customers in selecting products that meet their needs and preferences.
- Collaborated with team members to ensure a smooth sales process and customer satisfaction.
Customer Service Representative
Albertsons - Safeway
Ladera Ranch
11.2022 - Current
- Delivered high-quality customer service in a fast-paced environment
- Built strong relationships by meeting customers where they were and addressing needs
- Trained new hires on service standards and sales processes
- Encouraged customers to explore options outside their comfort zone
- Supported community initiatives benefiting Second Harvest Food Bank
- Assisted customers with inquiries and complaints through various communication channels.
Front End Store Manager
Albertsons-Safeway
11.2022 - Current
- Managed daily customer flow and front-line operations to ensure a welcoming experience
- Built and maintained customer loyalty through consistent engagement and follow-up
- Implemented new cashier training techniques, reducing transaction errors by 10%
- Resolved escalated customer concerns, increasing satisfaction scores by 15% quarterly
- Managed high-volume phone and chat inquiries with a 90% satisfaction rating
- Oversaw cash handling, inventory systems, scheduling, and reporting
- Implemented community donation and engagement initiatives
- Provided accurate product information and recommendations supporting upselling
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2021
Skills
- Customer Service & Resident Relations
- Prospect Engagement
- Relationship Building
- Sales Support & Upselling
- Customer Retention
- Conflict Resolution
- Phone Email & Chat Communication
- CRM & POS Systems
- Training & Onboarding
- Multitasking
- Community Engagement
- Professional Conduct
- Team Collaboration
Certification
- UFCW Local 324 Union Member
- OSHA Safety Steward Certification
- UFCW Safety Award Recipient
Accomplishments
Outstanding Customer Service Award
Timeline
Sales Specialist Clerk
Albertsons - Safeway
11.2022 - Current
Customer Service Representative
Albertsons - Safeway
11.2022 - Current
Front End Store Manager
Albertsons-Safeway
11.2022 - Current
High School Diploma -
San Gorgonio High School