BEN McKEAN

• Led Business Development, Sales, and Customer Experience initiatives
• Increased annual sales revenue by 100% within 18 months, reaching $18 million and establishing budget of $22 million for current fiscal year
• Increased annual revenue from $300,000 to $2.5 million through strategic planning and effective team leadership in expanding logistics freight operations.
• Spearheaded successful collaboration between team of direct reports and 60 employees, resulting in consistently delivering exceptional customer service.
• Prepared budgets and conducted monthly P&L reviews, identifying gaps and areas where goals were exceeded.
• Directed implementation of new warehouse management system, handling tasks such as organizing physical setup of locations, signage, and product flow. Configured system for efficient operation and conducted user acceptance testing as well as established EDI interface.
• Implemented quarterly themes to foster culture of continuous improvement, targeting employee engagement, customer satisfaction, safety, and wellness.

Managed hiring process, oversaw team training sessions, and served as mentor to sales and operations management staff.

• Provided ongoing performance updates to senior leadership, addressing key areas such as expenses, budgets, sales, safety measures, and building maintenance.
• Collaborated on strategic planning for new customer implementations, fostering strong business relationships built on exceptional customer service and trust.
• Increased sales revenue by developing and implementing innovative sales strategies.
• Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
• Enhanced customer satisfaction through fostering strong relationships and providing exceptional service.
• Identified new business opportunities through comprehensive market analysis and trend forecasting.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Drove significant increases in average earnings of general labour staff by 32% year over year.
• Successfully grew bottom-line profits by 13% YoY to enhance overall profitability
• Achieved record-breaking quarterly revenue during Q3 and Q4 of 2020, surpassing previous sales volumes by 16%.
• Enhanced overall workflow and communication within the company by developing a customized software solution.
• Managed P&L by identifying gaps in actual vs forecast, capitalizing on upward trends and mitigating loss exposures
• Successfully managed multiple branches, consistently achieving or surpassing targeted goals
• Liaised with client executives to organize monthly business reviews, develop RFP PowerPoint presentations, negotiate contracts, hold sales meetings,and coordinate labor plan meetings for key accounts during peak volumes
• Provided leadership to a multinational management team overseeing operations in 8 branches across Canada and the USA, with a direct oversight of 12 reports and a workforce of 400+ employees.
• Mentored managers monthly one-on-one to enhance their sales growth plans.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Reduced operational risks while organizing data to forecast performance trends.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.

• Served as main point of contact for client executives
• Engaged in frequent business reviews aimed at presenting productivity enhancements and discovering new sales possibilities aligned with clients' specific needs.
• Enabled Keurig's partnership with DHL to flourish through the implementation of precision and productivity protocols, resulting in expanded contracts and additional warehouses.
• Led the successful start-up site for Duracell, achieving a 16% management profit in the first year of operation against a budget of 8%
• Successfully executed system overhaul during peak season, surpassing forecasted shipping volumes by 40%, while maintaining a 99% on-time shipping rate and ensuring 99% order accuracy for ACCO
• Achieved a 1,500 storage location increase within a 2-month timeframe by identifying and implementing space utilization requirements for Newell.
• Promoted professional advancement of supervisors and managers by organizing frequent meetings to devise tailored personal development plans integrating ongoing project tasks.

• Led a large and diverse team of 6 Supervisors and 100+ employees across inbound, ticketing, packing, and shipping departments, effectively prioritizing tasks and assigning work to meet strict deadlines.
• Enhanced efficiency, quality, service, and open communication by cross-training in all department operations and integrating efforts across work areas with employees at all levels
• Contributed actively in team environments to facilitate effective communication and problem-solving.
• Identified process improvements and advised Operations Manager on timely changes to procedures or conditions that could impact operating costs; provided problem analysis and recommended solutions.

• Planned and oversaw all physical inventories for the retail stores and distribution center.
• Responsible for designing and executing all new store openings, with the additional role of onsite supervisor for trade workers
• Effectively budgeted and controlled labour expenses amid an economic downturn, resulting in a 40% cost decrease without compromising productivity goals.