Ben MacCuaig
Stratford
Summary
Results-focused professional prepared for this role with keen ability to manage inventory and maintain accurate records. Known for teamwork and adaptability, ensuring reliable support in dynamic environments. Brings strong organizational and communication skills to table.
Overview
12
12
years of professional experience
Work History
Counter Sales Development Supervisor
Rideau Supply
09.2024 - Current
- Handle customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Provide expert product knowledge to assist customers in making informed decisions about their purchases.
- Contribute to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Collaborate with team members to streamline processes and enhance overall efficiency.
- Review warranty and returns for proper completion, accuracy and legibility to reduce processing delays.
- Built the walk in customer counter up to 30 customers a day at peak times.
Operations Manager
Rideau Supply
05.2023 - 09.2024
- Supervised operations staff of 15 - 20 people and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory accuracy to achieve timely and accurate delivery of goods and services.
- Optimized routes inputted into Samsara to maintain efficiency standards and MTO Schedule 1 regulations.
Warehouse Supervisor
Rideau Supply
03.2022 - 05.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed 10 - 20 walk in customers per day while completing all other job tasks
TEST Drive Trainer
Pepsico Foods - Frito Lay, West Zone
03.2015 - 03.2022
- In-house Pepsico training program
- Coached team members on safe driving techniques during full day individual training sessions
- Executed training program of 35 employees within designated 8 week time period; Currently in Recertification phase
Relief Route Sales Representative
Pepsico Foods - Frito Lay, West Zone
01.2013 - 03.2022
- Selling to multi-levels of management within any store setting
- Manage accounts to company merchandising standards
- Achieved a weekly, quarterly, and yearly sales goals, Won Top Sales District (10% Growth) in Canada (2017 and 2018)
- Customized inventory ordering and forecasting on a per account basis
- Control and management of warehouse inventory of $50 000 plus
- General shipping and receiving at various grocery chains
- Setting up in store displays with graphics for customers
- Acquire incremental space for increased profits during peak sales times (Holidays, and Major sport events)
- Working towards growth within every account (current route is at 9% growth)
- Following a route clock for standardized and efficient service
- Worked high volume times to achieve best possible sales
- Was Awarded Top Co-Lead Sales Award in 2019
Education
Post-Graduate Certificate - Human Resource Management Studies
Fanshawe College
Bachelors of Arts Degree - Political Studies and Canadian Studies
Trent University
Skills
- DSD Expert
- Inventory Forecasting and Ordering
- Personalized Account Management
- Sales Plan Execution
- Self Motivated
- Interpersonal Skills
- First aid training
Timeline
Counter Sales Development Supervisor
Rideau Supply
09.2024 - Current
Operations Manager
Rideau Supply
05.2023 - 09.2024
Warehouse Supervisor
Rideau Supply
03.2022 - 05.2023
TEST Drive Trainer
Pepsico Foods - Frito Lay, West Zone
03.2015 - 03.2022
Relief Route Sales Representative
Pepsico Foods - Frito Lay, West Zone
01.2013 - 03.2022
Post-Graduate Certificate - Human Resource Management Studies
Fanshawe College
Bachelors of Arts Degree - Political Studies and Canadian Studies
Trent University
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