Benjamin Luck
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Mission Hill Family Estate Winery
05.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed wine pairing recommendations, enhancing dining experiences through product knowledge and expertise.
- Collaborated with kitchen staff to streamline service, improving order accuracy and efficiency during peak hours.
- Trained new servers on menu items, wine selections, and proper service techniques to maintain high standards.
- Cultivated warm relationships with regular customers.
Barista
Third Space Coffee
03.2021 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Supported highest standards of conduct and service to support company reputation.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Resolved customer disputes with tact and professionalism.
Cashier
Save-On Foods
03.2019 - 05.2020
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Bachelor of Arts - Anthropology
University of British Columbia Okanagan
Kelowna, BC06-2025
Skills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Sales expertise
- Sales techniques
- Relationship management
Additional Information
Currently working full time to continue school in December 2023.
Education and Training
true,other
Languages
English
Timeline
Server
Mission Hill Family Estate Winery
05.2023 - Current
Barista
Third Space Coffee
03.2021 - Current
Cashier
Save-On Foods
03.2019 - 05.2020
Bachelor of Arts - Anthropology
University of British Columbia Okanagan
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