Yu Ho (Ben) Lau
North York,Canada
Summary
Motivated and detail-oriented professional with 1.5 years of experience in administrative roles. Experienced in assessing and addressing organizational sustainability concerns with plans. Skilled at setting goals and devising strategies to achieve objectives within specified timeframes. Proficient in working within cost and technical limitations. Skilled in handling diverse administrative responsibilities, including document preparation and data entry. Excellent communication and interpersonal skills with a strong commitment to delivering high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Bake Code Croissantarie
Toronto, Ontario
07.2023 - Current
- Oversaw and managed the staff, including hiring, training, scheduling, and providing feedback
- Ensured that staffs are performing their tasks efficiently and to the shop's standards
- Assisted with handling customer inquiries, resolving issues, and maintained a friendly and welcoming atmosphere
- Managed inventory by monitoring stock levels of ingredients, supplies, and merchandise; As well as placed orders, received deliveries, and rotated stock to ensure freshness
- Responsible for preparing bubble tea, boba, and other menu items. Proficiency in the preparation process is needed to train team members
- Oversaw cleaning tasks and ensure equipment and utensils are properly maintained and sanitized
- Ensured the quality of bubble tea and other products is vital by consistently monitoring the preparation of beverages and ensured they meet the shop's quality standards.
Executive - Green Labelling
Hong Kong Green Building Council
Hong Kong
05.2021 - 01.2023
- Provided quality customer services for members and public enquiry in physical and virtual way
- Managed daily operation of BEAM Plus certification scheme and BEAM Practitioners membership program
- Maintained a database with 2,000+ records and performed data analysis for reporting purposes
- Administered communication materials, websites and social media platforms
- Facilitated 20+ training and events for members, including seminars and visits.
Temporary Sales Service Assistant
CK Asset Holdings
Hong Kong
10.2019 - 05.2021
- Demonstrated exceptional customer service skills to formalize real estate transactions with clients
- Provided various administrative support including formulating contracts and sending documents.
Education
Bachelor of Engineering - Energy Science and Engineering
City University of Hong Kong
Hong Kong07.2019
Skills
- IT Microsoft Word
- Excel
- PowerPoint
- Google Workspace
- Professional Communication in English
- Mandarin
- Cantonese
- Team Supervision
- Work Planning
- Client Service
- Sales expertise
- Staff Training
- Goal Setting
- Leadership
- Analytical Thinking
- Problem-Solving
- Teamwork and Collaboration
Certification
- AWS Certified Solutions Architect - Associate, Amazon Web Services
- BEAM Affiliate, Hong Kong Green Building Council
Timeline
Team Leader
Bake Code Croissantarie
07.2023 - Current
Executive - Green Labelling
Hong Kong Green Building Council
05.2021 - 01.2023
Temporary Sales Service Assistant
CK Asset Holdings
10.2019 - 05.2021
Bachelor of Engineering - Energy Science and Engineering
City University of Hong Kong
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