- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drawing and Painting
- Experimenting with different creative mediums, like Live streaming, video content creation, and script writing, to expand skills and techniques
Ben John Williams
Richmond,Canada
Summary
Detail-oriented and hardworking professional with 8 years of experience in the hospitality industry, consistently upholding high standards of cleanliness and ensuring guest satisfaction across three establishments. Successfully transitioned into the IT field, gaining 1 year of experience as an IT Field Technician. Leveraging an A+ Certification, provided technical support, resolved hardware/software issues, and improved system efficiency. Eager to apply time management skills, strong work ethic, problem-solving abilities, and technical expertise in an IT support or maintenance role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Field Technician
TEKsystems - Vancouver Airport Authority
10.2024 - Current
- Provided on-site and remote IT support for clients, troubleshooting hardware and software issues
- Installed, configured, and maintained computer systems, printers, and networking equipment
- Assisted users with technical issues, ensuring minimal downtime and efficient workflow
- Documented and tracked service requests to improve efficiency and customer satisfaction
- Maintained knowledge of emerging technologies and best practices in IT support
IT Co-op
Vancouver Airport Authority
06.2024 - 10.2024
- Laptop upgrade project: Scheduled and Deployed laptop upgrades in the summer and ensured minimal down time and efficient workflow for each client
- Trained new employees
- Provided feedback on a daily basis with a summary of each day to help improve future Co-op experiences
Housekeeping, Houseman
Travel + leisure Worldmark
04.2024 - 05.2024
- Maintained high end hotel rooms
- Provided assistance with housekeeping duties, delivering linen, restocking supplies, and responding to guest requests
- Ensured the cleanliness and upkeep of hotel lobbies, common areas, and guest corridors
Housekeeping, Houseman, and Common area cleaner
Whistler Premier
01.2016 - 01.2024
- Ensured the cleanliness and upkeep of hotel lobbies, common areas, and guest corridors
- Provided assistance with housekeeping duties, delivering linen, restocking supplies, and responding to guest requests
- Performed thorough room cleaning, bed-making, and sanitation of bathrooms and common areas
- Operated cleaning equipment and adhered to sanitation protocols to maintain high standards
- Worked collaboratively with housekeeping staff to ensure timely room readiness and guest satisfaction
- Multi tasked 3 roles on a day to day basis
- Ability to meet intense deadlines on a daily basis
Education
High School Diploma -
Xet̓ólacw Community School
Mount Currie, BC06.2019
Skills
- A Certification (CompTIA)
- Hardware and Software Troubleshooting
- Network Setup and Maintenance
- Customer Service and Communication
- Housekeeping and Facilities Maintenance
- Attention to Detail and Organization
- Problem-Solving and Time Management
- Microsoft software troubleshooting
- Remote support
- VoIP systems
- Printer maintenance
- Ticketing systems
- Adaptability and flexibility
- Self motivation
Additional Information
Strong ability to adapt and learn new technologies quickly, Hunger for more knowledge
Certification
- A + Comptia - 2025 Jan - March
- Fundamentals + Comptia - 2024 Dec - 2025 Jan
Interests
Timeline
IT Field Technician
TEKsystems - Vancouver Airport Authority
10.2024 - Current
IT Co-op
Vancouver Airport Authority
06.2024 - 10.2024
Housekeeping, Houseman
Travel + leisure Worldmark
04.2024 - 05.2024
Housekeeping, Houseman, and Common area cleaner
Whistler Premier
01.2016 - 01.2024
High School Diploma -
Xet̓ólacw Community School
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