Ben Jacoby
Sunsational Swim School
San Diego
8
years of professional experience
Experienced food and customer service professional with expertise in fast-paced environments. Recognized for attention to detail and time management skills, committed to improving service quality and fostering positive customer experiences.
Work History
Restaurant Host
1 Month- Greeted and seat guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists, optimizing table turnover rates.
- Collaborated with restaurant staff (servers and line cooks) to communicate guest needs effectively.
- Maintained cleanliness and organization of front-of-house areas.
- Monitor dining room flow, coordinating with servers for efficient service.*
Barista
1 Year 10 Months- Prepared high-quality espresso beverages to meet customer preferences and standards.
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency.
- Educated customers on menu offerings, enhancing their coffee knowledge and experience.
- Assisted in training new baristas on drink preparation techniques and customer service best practices.
- Managed inventory levels, ensuring timely restocking of supplies to prevent shortages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines (manual and automatic) and commercial coffee brewers.
- Followed procedures to open and close efficiently.
- Made and served brand-specific beverages with focus on speed, quality and consistency.
- Showcased versatility by assisting in other areas of the café as needed, including display setup and stock preparation.
Retail Sales Associate
2 Months- Assisted customers in selecting appropriate sporting goods based on needs and preferences.
- Maintained knowledge of product features, benefits, and promotions to enhance customer experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to achieve sales goals through effective merchandising strategies.
Customer Success Representative
5 Months- Delivered exceptional customer support through timely responses and problem resolution.
- Monitored customer feedback to identify areas for service improvement and implement solutions.
- Educated customers on swim programs, ensuring understanding of schedules and policies.
Education
Bachelor of Arts - Visual Communication
- 3.64 GPA
- First-Year Trips Coordinator
- Newspaper Editor
Skills
Team player and collaborative
Customer service
Cash register operation and handling
Beverage preparation and espresso machine operation
Time management
Attention to detail
Calm under pressure
Dependable and responsible
Decision-making
Menu memorization
Inventory management
stocking and receiving
Memory retention
Patience under pressure
Strong multitasking
Teamwork and collaboration
Reliability and punctuality
Store opening and closing
Product knowledge
Store maintenance and displays
POS system operations
Policy and procedure adherence
Food Safety Awareness
Timeline
Customer Success Representative
Sunsational Swim School
03.2026 - 08.2026Read More
Restaurant Host
Rudford's Restaurant
01.2025 - 02.2025Read More
Barista
Peet's Coffee
03.2023 - 01.2025Read More
Retail Sales Associate
Dick's Sporting Goods, Inc
11.2018 - 01.2019Read More
Dartmouth College
Bachelor of Arts from Visual Communication
Read More