Ben Eastman
Part Time Floor Employee
Kanata,ON
Summary
I have worked at the Home Hardware in Carp for almost a year and a half now. I would consider myself a results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. I am always reliable, consistent, and most importantly good with customers and always polite.
Overview
1
1
year of professional experience
3
3
Years of High School
Work History
Sales Floor Employee
James Roy
Carp, ON
05.2021 - Current
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recommended accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree -
West Carleton Secondary School
Dunrobin, ON 2019.09 - Current
Skills
Cash register operation
Multitasking Abilities
Teamwork and Collaboration
Teambuilding
Good Telephone Etiquette
Excellent Communication
Cash Handling
Sales expertise
Additional Information
My parents are divorced so I move between houses weekly and am unable to work every second week while I am at my house in Kinburn, ON. Every other week I am able to work weekends and after I am finished school so about 3:30 until closing.
Reference: Lucie Roy co-owner of Home Hardware Carp phone number (613) 223-6424
Timeline
Sales Floor Employee
James Roy
05.2021 - Current
No Degree -
West Carleton Secondary School
2019.09 - Current