Ben Durand
Winnipeg
Summary
I am a Business Analyst who is experienced with identifying inefficiencies and implementing practical solutions for improved performance. Utilizing data-driven approaches to enhance operational workflows. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
11
11
years of professional experience
Work History
Towing Coordinator
MANITOBA PUBLIC INSURANCE
07.2021 - 03.2024
- RFP and Contract negotiating
- Implemented a new, province wide, IT software solution for third party stakeholders
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Completed bi-weekly payroll for 8 employees who reported to me
- Created an open feedback culture, encouraging constructive criticism and continuous improvement among team members.
Business Analyst
MANITOBA PUBLIC INSURANCE
02.2020 - 06.2021
- Implemented Company-wide new IT system alongside Project Team, which increased Salvage Sale revenue by over 20%
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Partnered with project team members to identify and quickly address problems.
- Fostered culture of continuous improvement, leading to more efficient project workflows.
Business Analyst
MANITOBA PUBLIC INSURANCE
06.2018 - 01.2020
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Increased resource efficiency by analyzing detailed business requirements.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Claims Adjuster
MANITOBA PUBLIC INSURANCE
03.2013 - 06.2018
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Sponsored Executive
United Way of Winnipeg
09.2015 - 12.2015
- Enhanced client satisfaction by executing memorable and well-organized events.
- Developed customized proposals for each client, addressing their specific needs and preferences.
- Maintained comprehensive records of past events, streamlining future planning efforts and improving overall organization.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
- Delivered high-quality events within tight deadlines through effective time management techniques and prioritization skills.
- Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.
Education
Business Analyst Certificate -
Red River College
06.2018
Bachelor of Science - Physics
McMaster Univeristy
04.2008
Skills
- Business process improvement
- Business process mapping
- Data analytics
- KPI tracking
- MS office
- Multitasking and organization
- Process Improvement
- Python
- SQL and databases
- Tableau/Power BI
- WordPress
- Workflow Optimization
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Towing Coordinator
MANITOBA PUBLIC INSURANCE
07.2021 - 03.2024
Business Analyst
MANITOBA PUBLIC INSURANCE
02.2020 - 06.2021
Business Analyst
MANITOBA PUBLIC INSURANCE
06.2018 - 01.2020
Sponsored Executive
United Way of Winnipeg
09.2015 - 12.2015
Claims Adjuster
MANITOBA PUBLIC INSURANCE
03.2013 - 06.2018
Business Analyst Certificate -
Red River College
Bachelor of Science - Physics
McMaster Univeristy
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