Service-minded professional tackling any job task with enthusiasm and precision. Determined leader delivering exceptional service and responding to questions and inquiries quickly, demonstrating a positive attitude and readiness to adapt to different situations.
Overview
10
10
years of professional experience
Work History
Golf Operations Assistant Manager
Fairmont Banff Springs Golf Course
2024.02 - Current
Assisted with managing daily operations, ensuring smooth coordination between staff members, players, and course maintenance crews.
Assisted in planning and executing special events including member-guest outings, charity fundraisers, and seasonal gatherings contributing to a vibrant social atmosphere within the club community.
Collaborated with Golf Operations Manager to develop strategies for increasing revenue streams within the facility''s retail operation.
Boosted customer satisfaction by addressing concerns promptly and professionally, fostering positive relationships with club members and guests.
Guest Service Associate
Fairmont Banff Springs
2022.10 - Current
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Welcomed large volume of guests and improved overall customer service.
Educated guests regarding important property information and directions to different hotel areas.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Golf Guest Service Manager
Fairmont Banff Springs
2023.03 - 2024.02
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Formed and sustained strategic relationships with clients.
Trained newly hired top talent to fill key positions and maximize productivity.
Collaborated with customers to offer solutions to service needs.
Motivated and supported employees to maintain low turnover.
Monitored employee performance through key metrics analysis.
Resolved customer inquiries and complaints requiring management-level escalation.
Golf Operations Supervisor
Fairmont Banff Springs
2022.03 - 2022.10
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and standards.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Anticipated and met client demands to run efficient and profitable tours.
Planned, developed and disseminated thorough event itineraries and developed contingency plans for potential difficulties.
Process Guide
Amazon
2020.05 - 2022.02
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Staged and sorted multiple types of products for loading.
Upheld company guidelines, compliance standards and quality control procedures.
Trained newly hired top talent to fill key positions and maximize productivity.
Provided constructive feedback and positive reinforcement to keep trainees motivated.
Golf Guest Service Supervisor
Fairmont Banff springs
2018.05 - 2019.10
Summer seasonal position.
Responded to and resolved guest issues or complaints.
Built and maintained productive relationships with employees.
Delegated work to staff, setting priorities and goals.
Assisted customers by providing golf course information and resolving common complaints.
Maintaining the smooth running of 27 holes of golf, practice facilities and leading a team of up to 30 colleagues while delivering a luxury standard.
Certified Ski Instructor
Lake Louise snow school
2017.11 - 2019.05
Winter seasonal position.
Established clear benchmarks for performance and monitored individual progress.
Trained skiers in proper use of equipment for safety and maximum performance results.
Adjusted coaching techniques to meet skiing needs and address strengths and weaknesses.
Led instructional classes to protect users from dangerous situations.
Taught the principles of skiing to a verity of ages and abilities.
Supply Chain Management Intern
British Telecom
2014.11 - 2017.08
Administered day-to-day business activities, meeting internal and external customer needs.
Accompanied management to meetings with suppliers to discuss performance metrics, provide performance feedback and discuss production forecasts or changes.
Conducted inventory analysis for warehouse utilization and manufacturing coordination.
Reviewed production schedules in response to large orders.
Gathered, analyzed and presented financial and operational data for management review.
Education
Advanced Diploma - Management And Leadership
Pearson College
10.2020
Advanced Diploma - Supply Chain Management
Edexcel
11.2016
Skills
Teamwork and Leadership
Complaint Resolution
Personnel Supervision
Guest Services
Work Planning and Prioritization
Inventory Management
Staff Training
Performance Evaluations
Problem-Solving
Decision Making
Relationship Building
Timeline
Golf Operations Assistant Manager
Fairmont Banff Springs Golf Course
2024.02 - Current
Golf Guest Service Manager
Fairmont Banff Springs
2023.03 - 2024.02
Guest Service Associate
Fairmont Banff Springs
2022.10 - Current
Golf Operations Supervisor
Fairmont Banff Springs
2022.03 - 2022.10
Process Guide
Amazon
2020.05 - 2022.02
Golf Guest Service Supervisor
Fairmont Banff springs
2018.05 - 2019.10
Certified Ski Instructor
Lake Louise snow school
2017.11 - 2019.05
Supply Chain Management Intern
British Telecom
2014.11 - 2017.08
Advanced Diploma - Management And Leadership
Pearson College
Advanced Diploma - Supply Chain Management
Edexcel
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