Ben Coburger

- Spearheaded the portfolio of value-added financial services, including Instant Refund, Pay with Refund, Prepaid Mastercard, and Peace of Mind.

- Successfully launched and managed multiple pilot programs, resulting in data-driven recommendations for product enhancements.

- Identified and addressed financial losses stemming from client behavior, significantly improving profitability.

- Played a pivotal role in implementing organizational changes to enhance the client experience, potentially doubling revenue associated with Instant Refund

- Developed product strategy and roadmaps to drive the growth of financial services.

- Actively coached the product team, implementing an OKR (Objectives and Key Results) strategy and other best practices in product management.

- Provided financial reports and interpreted financial information to leadership offering strategic recommendations for further courses of action.

- Proactively identified signs of fraud and took action to protect institutional and client assets.

- Led product management and served as a subject matter expert for Brightside's Spend Journey and Friends with Benefits partnership program.

- Developed a product vision and mission by analyzing behavioral data, product reviews, and market data to inform improvements and new features.

- Collaborated with cross-functional teams to align digital product solutions with strategic goals.

- Defined quarterly OKRs and ensured stakeholder alignment and success tracking.

- Worked closely with marketing, UX, and product teams to drive client acquisition, activation, and retention strategies.

- Empowered and motivated team members to achieve exceptional performance.

- Led the development and implementation of the foundational road-map for Brightside's core banking platform.

- Oversaw the development of the operational infrastructure, setting up the platform's operational structure and products required for developing the customer experience.

- Managed database development and integration with the mother company, including data exchange and storage necessary for compliance and audit purposes.

- Acted as the product owner for multiple teams implementing specific platform features supporting Brightside's product vision.

- Collaborated with the product team to create Brightside's product roadmap and understand operational platform requirements.

- Acted as the product owner for multiple teams implementing platform features to support Brightside's product vision.

• Led the end-to-end implementation of various projects related to SAP BAS, building strong relationships with stakeholders and translating business requirements into functional solutions.

• Implemented a variety of banking solutions for international financial institutions, working closely with stakeholders to understand their business needs and requirements.

• Provided personalized advice and customized banking solutions to help clients meet their financial goals.

• Held roles such as Small Business Advisor, Team Assistant for International Clients, and Financial Service Representative.