Ben Boyle
Burnaby,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success, procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing four plus years of experience in a number of administrative, compliance and customer facing roles.
Overview
5
5
years of professional experience
Work History
Service Quality, Risk and Compliance Specialist
Uber
05.2022 - Current
- Document Fraud Team, Uber Center of Excellence Limerick Ireland.
- Reviewed over 300+ driver documents in detail per day to identify potential fraud.
- Consistently strive towards meeting or exceeding Compliance targets.
- Conduct deep-dives & further investigations into sophisticated document issues.
- Manage escalations directly from various internal teams and work with a large number of internal and external stakeholders on sophisticated document related queries or cases.
- Performed quality reviews to uncover workflow and communication issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Identify fraudulent documents and create and resolve cases within assigned SLA.
- Liaise with other internal regulatory teams to resolve compliance issues and prevent regulatory breaches.
- Complete all daily tasks to a high standard as per SOP, as part of a team and individually.
Front Office Assistant
Kilmurry Lodge Hotel
06.2021 - 05.2022
- Answer telephone and email queries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Upsell the Hotel and its services at every opportunity .Always ensuring upmost guest satisfaction
- Manage reservations and guest expectations of up to 300 guests per day.
- Organize large group bookings.
- Always provide excellent customer service.
- Deal with complaints in an efficient, effective manner
- Liaise with other departments to ensure the smooth running of the Hotel.
- Always present a professional and calm image.
- Ability to meet deadlines and work under pressure.
Library Assistant
Glucksman Library University of Limerick
04.2018 - 05.2021
- Assisted students with various queries including finding books, searching library databases, referencing and other queries.
- Upsell the Library and its services at all times
- Front of house duties such as tours, answering queries and assisting students directly.
- Responsible for shelving books correctly in proper Dewey order.
- Worked closely with librarians to restore and reclassify journals previous stored off site.
- Promote proper use of Library equipment and ensure Library rules were always adhered to.
- Provide an outstanding customer experience.
Clerical Officer
Court Services
01.2019 - 08.2019
- Appear in court to support the Registrar.
- Properly and accurately copy and submit Police charge sheets, summonses, and fines to the court database.
- Process fine payments at front counter.
- Answer telephone queries.
- Accurate Date Entry.
- Prepare court lists.
- Work within a team to meet court deadlines.
- Other administerial duties ie printing, emails and filing.
Education
Bachelor of Arts - English & History
University of Limerick
Limerick Ireland09.2021
Skills
- Attention to detail
- Hard working, punctual and reliable
- Multitasker
- Proficient in Google suit and Microsoft Word, Excel, PowerPoint
- Data Acquisition
- Data Entry
- Communication & Interpersonal Skills
- Team Player
Timeline
Service Quality, Risk and Compliance Specialist
Uber
05.2022 - Current
Front Office Assistant
Kilmurry Lodge Hotel
06.2021 - 05.2022
Clerical Officer
Court Services
01.2019 - 08.2019
Library Assistant
Glucksman Library University of Limerick
04.2018 - 05.2021
Bachelor of Arts - English & History
University of Limerick
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