Belyse-Vanessa Mahoro
Gatineau,QC
Summary
Bilingual Customer Service Specialist with strong experience in personal banking support, fraud prevention, and secure client assistance. Skilled in guiding clients through online banking tools while maintaining confidentiality and delivering excellent customer experiences.
Overview
6
6
years of professional experience
Work History
French Customer Service Specialist – Personal Banking
Desjardins
01.2025 - Current
- Assist members with debit card replacement, lost or stolen card reports, and fraud prevention steps
- Block or unblock accounts and cards in response to suspicious or unauthorized activity
- Support members in navigating online and mobile banking platforms to encourage autonomy
- Maintain accurate documentation and ensure confidentiality in all member interactions
Bilingual Customer Service Representative
Canada Life
08.2022 - 06.2024
- Assisted clients in French and English with insurance inquiries and claims.
- Maintained accurate customer records and provided benefit explanations.
Customer Support & Communication
Foresters Financial
02.2020 - 07.2022
- Assisted clients with insurance policies, billing inquiries, and account updates.
- Ensured accurate documentation and timely follow-ups.
Education
Child and Youth Worker Program
Collège Boréal
Toronto, ON01.2014
Secondary Diploma - undefined
High School of Lac Tanganyika
Bujumbura, Burundi01.2007
Skills
- Bilingual customer support ( French and English)
- Fraud Prevention and Security Awareness
- Confidential Data Handling
- Multitasking in Fast-Paced Environments
- Supporting Client Autonomy (Guiding step by step)
- Team Collaboration and Adaptability
- Problem Solving and Critical Thinking
- Call Center Systems and CRM Software
HOBBIES & INTERESTS
Fitness coaching & helping others reach wellness goals, Cooking & balanced lifestyle, Family activities and personal growth
Languages
French
English
Timeline
French Customer Service Specialist – Personal Banking
Desjardins
01.2025 - Current
Bilingual Customer Service Representative
Canada Life
08.2022 - 06.2024
Customer Support & Communication
Foresters Financial
02.2020 - 07.2022
Secondary Diploma - undefined
High School of Lac Tanganyika
Child and Youth Worker Program
Collège Boréal