Belyse Mutesi
Ottawa,Canada
Summary
Experienced call center professional with a solid background in customer service and sales support. Demonstrated ability to manage high call volumes, resolve client concerns with professionalism, and consistently exceed performance expectations. Strong interpersonal skills and a commitment to delivering quality service.
Overview
4
4
years of professional experience
Work History
PRODUCTION WORKER
Deli fruit
05.2024 - Current
- Maintained a clean and safe work environment, adhering to safety protocols.
- Followed detailed instructions from supervisors for daily tasks.
- Prepared products for packaging on multiple assembly lines.
Call Center Representative
CANAL+
05.2023 - 12.2023
- Provided high-quality customer and technical support in a fast-paced call center environment.
- Handled large volumes of inbound and outbound calls, resolved billing and service issues, and delivered clear, step-by-step assistance.
- Delivered clear and patient step-by-step instructions to non-technical users, ensuring customer understanding and satisfaction.
Call Center Sales Representative
MTN RWANDA
02.2022 - 04.2023
- Explained mobile services and promotions clearly, helping customers make informed decisions.
- Maintained accurate and timely call documentation across multiple systems.
- Adapted to changes in procedures, promotions, and system tools in a dynamic telecom environment.
STORE ASSOCIATE
SIMBA SUPERMARKET RWANDA
08.2021 - 02.2022
- Processed customer returns and exchanges to support customers.
- Provided knowledgeable answers to questions about product features or benefits.
- Assisted customers with finding products and making appropriate selections based on individual needs.
- Maintained records related to sales.
Education
HIGH SCHOOL DIPLOMA -
Ecole Secondaire Marie Adelaide
Rwanda 07.2021
Skills
- Communication
- Problem Solving
- Customer Relationship Management
- Time management
- Attention to Detail
Languages
English
Full Professional
Timeline
PRODUCTION WORKER
Deli fruit
05.2024 - Current
Call Center Representative
CANAL+
05.2023 - 12.2023
Call Center Sales Representative
MTN RWANDA
02.2022 - 04.2023
STORE ASSOCIATE
SIMBA SUPERMARKET RWANDA
08.2021 - 02.2022
HIGH SCHOOL DIPLOMA -
Ecole Secondaire Marie Adelaide
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