BELLE POCKRANT
Sherwood Park,AB
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain guest satisfaction and contribute to company success. Proven team contributor with consistent performance and strong relationship-building ability.
Overview
1
1
Certification
3
3
years of professional experience
Work History
CSR 1
Strathcona County
08.2026 - Current
- Supporting high customer satisfaction by resolving issues with friendly, informed service.
- Building guest relationships through courteous and friendly interactions.
- Working with guest circumstances and needs while explaining different membership and pass options.
- Selling and processing gift cards, promotional cards, facility admissions, and memberships.
- Assisted guests by phone and in person with county services, routing inquiries to correct departments.
- Coordinated court rentals, clearly explaining booking and cancellation policies to enhance guest understanding.
- Ensured a friendly and professional atmosphere for guests during their visits.
- Maintaining guests' confidentiality by handling personal information responsibly and adhering to privacy policies and procedures.
- Updated client records in municipal database, ensuring accuracy and compliance with regulations.
- Using Intelligenz to process registrations, drop-ins, access information, and daily tasks.
- Communicating and collaborating with staff members to support daily operations and guest experience.
- Completed administrative and support tasks, assisting the facility supervisory team to maintain smooth operations.
Supervisor
L'OCA QUALITY MARKET
04.2025 - 01.2026
- Delegated daily tasks to cashiers, and ensured smooth front-end operations.
- Enhanced overall customer experience by providing attentive service, and resolving customer concerns promptly and professionally.
- Addressed customer complaints and concerns, issuing exchanges, returns, and store gift cards when appropriate.
- Managed social media platforms to promote products, events, and customer engagement.
- Utilized online chat systems to respond to customer needs and questions in real time.
- Processed customer orders and payments, both online and in person.
- Coordinated, packaged, and dispatched catering orders accurately and on time.
- Created customized gift baskets, and prepared catering orders for customers and events.
- Contributed to successful store-hosted events by providing assistance and coordination.
- Completed administrative and accounting tasks, including budgeting documentation and cash deposits, using Microsoft programs.
- Answered phone inquiries regarding products, services, and store operations.
- Assisted other departments to ensure efficient store operations.
Key holder/Team Lead
BELOW THE BELT
11.2023 - 04.2025
- Led training sessions for new team members on operational procedures and customer service standards to ensure consistent service quality.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed refunds and exchanges to enhance customer satisfaction.
- Maintained comprehensive knowledge of products and brands to assist customers effectively.
- Managed cash drawer operations, including balancing and recording transactions accurately.
- Reconciled daily sales receipts against the cash drawer for accuracy.
- Performed opening and closing procedures to maintain store security and readiness.
- Managed the store's security alarm system.
- Received, stocked, and organized inventory with accuracy and efficiency.
- Completed online orders and shipments.
Education
HIGH SCHOOL DIPLOMA -
Ardrossan Jr. Sr. High
06-2024
Skills
- Customer service
- Customer engagement
- Client relations
- Payment processing
- POS system proficiency
- Database management
- Inventory management
- Operational efficiency
- Administrative skills
- Team collaboration
- Team leadership
- Adaptability
- Critical thinking
- Relationship building
VOLUNTEER EXPERIENCE
Community Garden, Managed watering schedule and ensured plants were properly cared for., Track Meet Marshall, Coordinated races and participants., Implicated rules and safety procedures., Ensured that everyone had a positive experience.
Certification
- Standard First Aid- Level C
- ProServe
Timeline
CSR 1
Strathcona County
08.2026 - Current
Supervisor
L'OCA QUALITY MARKET
04.2025 - 01.2026
Key holder/Team Lead
BELOW THE BELT
11.2023 - 04.2025
HIGH SCHOOL DIPLOMA -
Ardrossan Jr. Sr. High