Bellarosa Romualdez
Vancouver,Canada
Summary
Sales and operations professional with a proven track record at The Kent, utilizing strong negotiation skills and strategic sales analysis to boost customer retention and increase revenue. Experienced in motivating teams and leading initiatives that implement cost reduction strategies, optimizing efficiency and enhancing overall performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales, Operations and Event Mangement
The Kent
Vancouver, BC
09.2024 - 01.2025
- Analyzed customer buying behaviors in order to optimize sales processes for maximum efficiency.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Implemented process improvements to streamline operations and reduce costs.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Assistant Manager for Food and Beverag
Capilano Golf and Country Club
Vancouver, BC
09.2024 - 01.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Developed a system for tracking inventory and ordering supplies as needed.
Manager
Homer Street Cafe Bar
Vancouver, Canada
04.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for ultimate guest experience.
- Supported needs of 20 - 100 person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
Assistant Manager
Greta Bar
Vancouver, Canada
08.2021 - 04.2023
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Administrative Assistant
Renfrew Chrysler
05.2019 - 11.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Night Manager
Joey Chinook
03.2018 - 05.2019
- Managed 30 - 50 employees in delivering smooth, productive night shift operations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Barista
Starbucks, Marda Loop
Marda Loop
08.2015 - 05.2018
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
Shift Manager
Craft Beer Market
05.2016 - 05.2017
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Hostess/Server/Bartender
Soho Bar and Grill
07.2009 - 08.2013
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Physical Anthropology
University of Calgary
Calgary, AB04.2018
Bachelor of Science - Archeology
University of Calgary
Calgary, AB04.2018
Associate of Arts - Photography
University of Calgary
Calgary, AB05.2017
Associate of Science - Physical Anthropology
University of Calgary
Calgary, AB06.2016
Skills
- Recruiting and interviewing
- Employee scheduling
- Product and service expertise
- Cost reduction strategies
- Task delegation
- Performance evaluations
- Sales strategy analysis
- Team motivation and leadership
- Operation strategy
- Negotiate sales
- Sales targeting
- Customer retention
- Data entry
- Time management
- Sales professional
- Microsoft Office skills
- Staff development
Certification
- Certified, Serving it Right
- PADI, Open Water Certification
- GDL Driver's License
References
REFERENCES AVAILABLE UPON REQUEST
Volunteer Experience
Calgary Zoo, Animal and Customer Care, 08/01/19, 07/01/22
Languages
- English, Native or Bilingual
- Spanish, Elementary
Timeline
Sales, Operations and Event Mangement
The Kent
09.2024 - 01.2025
Assistant Manager for Food and Beverag
Capilano Golf and Country Club
09.2024 - 01.2025
Manager
Homer Street Cafe Bar
04.2023 - 11.2023
Assistant Manager
Greta Bar
08.2021 - 04.2023
Administrative Assistant
Renfrew Chrysler
05.2019 - 11.2020
Night Manager
Joey Chinook
03.2018 - 05.2019
Shift Manager
Craft Beer Market
05.2016 - 05.2017
Barista
Starbucks, Marda Loop
08.2015 - 05.2018
Hostess/Server/Bartender
Soho Bar and Grill
07.2009 - 08.2013
Bachelor of Science - Physical Anthropology
University of Calgary
Bachelor of Science - Archeology
University of Calgary
Associate of Arts - Photography
University of Calgary
Associate of Science - Physical Anthropology
University of Calgary
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