Bellamel Ortega
Pacifica
Summary
Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, notably at Care4U Health Mart and Pharmacy. Excelled in fostering patient relationships and streamlining workflow efficiencies, achieving significant improvements in patient satisfaction. Skilled in multitasking and problem-solving, adept at enhancing service quality and operational productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
09.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Pharmacy Technician
Care4U Health Mart and Pharmacy
03.2023 - 03.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Laguna Honda Hospital And Rehab Center
04.2019 - 11.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Education
Pharmacy - Pharmaceuticals
Boston Reed College
Napa, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Stocking and receiving
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales training
- Strategic planning
- Inventory tracking
- Merchandise display
- Product recommendations
- Display setup
- Brand promotion
- Sales trends
- Fitting room maintenance
- Friendly and outgoing
- Customer engagement
- Verbal and written communication
- Task prioritization
- Merchandising
- Positive and professional
- Superb time management
Certification
PTCB CERTIFIED
REGISTERED PHARMACY TECHNICIAN BY BOARD OF PHARMACY
Languages
Filipino
Native or Bilingual
Timeline
Pharmacy Technician
Care4U Health Mart and Pharmacy
03.2023 - 03.2023
Pharmacy Technician
Laguna Honda Hospital And Rehab Center
04.2019 - 11.2019
Sales Associate
Marshalls
09.2018 - Current
Pharmacy - Pharmaceuticals
Boston Reed College
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