Bella Roske
San Francisco
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
3
3
years of professional experience
Work History
Temp Store Manager
Hot Topic
08.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Full Time Assistant Manager
Hot Topic
08.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Breaker
Hot Topic
03.2022 - 08.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Key Holder
Torrid
11.2021 - 02.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
Bachelor of Arts - English: Creative Writing
San Francisco State University
San Francisco, CA05-2025
Associate of Arts - English
Los Angeles Pierce College
Woodland Hills, CA06-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Temp Store Manager
Hot Topic
08.2024 - Current
Full Time Assistant Manager
Hot Topic
08.2022 - 08.2024
Breaker
Hot Topic
03.2022 - 08.2022
Key Holder
Torrid
11.2021 - 02.2022
Bachelor of Arts - English: Creative Writing
San Francisco State University
Associate of Arts - English
Los Angeles Pierce College
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