Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mariabella Ramos

Mariabella Ramos

San Francisco

Summary

Dynamic and results-driven professional with extensive experience at Target Corporation, excelling in customer service and team coaching. Proven track record in enhancing customer experience and driving sales growth through brand alignment and effective training programs. Skilled in problem resolution and relationship building, fostering a collaborative work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Merchandise Team Leader

Target Corporation
08.2024 - Current
  • Collaborated with vendors to secure advantageous terms and conditions for product procurement, driving cost savings for the business.
  • Implemented a comprehensive training program for new hires, equipping them with the necessary skills and knowledge to excel in their roles as Merchandise Team Members.
  • Introduced new products successfully by coordinating strategic marketing campaigns in collaboration with internal teams.
  • Spearheaded successful cross-merchandising initiatives to boost product exposure and drive sales growth.

Starbucks Food Service Team Leader

Target Corporation
05.2021 - 08.2024
  • Supervised and trained 15 team members in high-quality operations Starbucks Barista Basics standard, 4 in Barista Trainer, and 4 in Licensed Store leadership certifications.
  • Interacted daily with customers in person and online regarding inquiries and complaints, resulting in positive customer feedback.
  • Collaborated with other departments, such as sampling and events planning, to promote the food services offered within the Target store.
  • Awarded Starbucks district Green Heart recognition for excellence in customer experience and operations.
  • Evaluated restaurant procedures and policies to achieve efficient and effective operations.

Guest Service Team Leader

Target Corporation
07.2017 - 05.2021
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.

Arnold Air Society Public Affairs Officer

Air Force ROTC Detachment 085
09.2015 - 05.2017
  • Contributed insights into policy development and strategic planning processes, ensuring alignment with public sentiment.
  • Monitored trends and conducted thorough research to inform proactive messaging strategies on relevant topics.
  • Developed strategic communication plans to support organization goals and objectives, driving positive change in public perception.

Education

No Degree - Software Engineering

Hackbright Academy
San Francisco, CA
02-2023

Bachelor of Arts - Math

Saint Mary's College of California
Moraga, CA
05-2021

High School Diploma -

American Canyon High School
American Canyon, CA
05-2015

No Degree - Math Applications

CSU Maritime Academy
Vallejo, CA
08-2014

Skills

  • Customer service
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Employee retention
  • Team coaching
  • Performance evaluations
  • New process integration
  • Scheduling and coordinating

Certification

  • Team Leader Development, Target
  • Certified Food Safety Manager, Target
  • Certified Starbucks Brand Standards Leader, Target
  • Full-Stack Development, Hackbright Academy
  • Certified Powered Equipment Operator, Target

Languages

Tagalog
Native or Bilingual
Spanish
Limited Working

Timeline

General Merchandise Team Leader

Target Corporation
08.2024 - Current

Starbucks Food Service Team Leader

Target Corporation
05.2021 - 08.2024

Guest Service Team Leader

Target Corporation
07.2017 - 05.2021

Arnold Air Society Public Affairs Officer

Air Force ROTC Detachment 085
09.2015 - 05.2017

No Degree - Software Engineering

Hackbright Academy

Bachelor of Arts - Math

Saint Mary's College of California

High School Diploma -

American Canyon High School

No Degree - Math Applications

CSU Maritime Academy

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Mariabella Ramos