Bella Raja
Toronto,Canada
Summary
Driven and resourceful administrative professional with advanced experience assisting high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manage high-volume workloads in rapidly changing environments. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality solutions. Skilled in multiple Agile methodologies. Highly organized in managing complex projects. Dependable Coordinator, possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
Canadian Tire Corporation
11.2023 - Current
- Advanced experience in Project Management, Scrum and Coordination
- Acting Coordinator for all 4 of the CTC IT Community of Practice Committee's (AVPs); The Delivery CoP, Architecture CoP, SRE CoP and Governance CoP Teams
- Acting Coordinator for the CTC IT PIB and CPRB Review Boards
- Acting Scrum Master of the Legacy Modernization PMO Leadership Team and Delivery Excellence Team
- Acting Project Manager for Legacy Modernization with current work on the Enterprise Virtualization Solution
- Directly support the VP of Legacy Modernization and the VP of Technology Merchandising & Corporate.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Developed strong relationships with vendors
- Highly advanced skills with Microsoft Office, Outlook, PowerPoint, Excel and Word
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Administrative Assistant
Canadian Tire Corporation
06.2023 - 11.2023
- Internally promoted after 3 months with the Canadian Tire Corporation
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Pharmacy Assistant
Shoppers Drug Mart
04.2022 - 05.2023
- Demonstrated professionalism and confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Counted and labeled prescriptions with correct item and quantity.
- Supported operations with filing, copying and faxing.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained and mentored new pharmacy staff on computer system and drug management protocols.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Provided support during immunization clinics
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Established and maintained patient profiles, updating organizational database with current information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Administrative Assistant
Milan Condominium
04.2022 - 01.2023
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Front Desk Agent
Days Inn
04.2019 - 04.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Education
Honours Bachelor of Science - HBSc - Biology/Biological Sciences, General
University of Toronto
04.2023
Honours Bachelor of Science - HBSc - Geological and Earth Sciences/Geosciences
University of Toronto
04.2023
Certified SAFe Practitioner - Agile Development
Scaled Agile
11.2023
Business Leadership -
McKinsey Academy
Toronto, ON06.2024
Skills
- Project Delivery
- Travel Arrangements
- Executive Support
- Strong Problem Solver
- Administrative Support
- Office Management
- Information confidentiality
- Expense Reporting
- Honest and Dependable
- Critical Thinking
- Relationship Building
- Documentation and Recordkeeping
- Team Coordination
- Work Prioritization
- Goal Minded
- Professional and mature
- Excel spreadsheets
- Document Preparation
- Advanced MS Office
- Resourceful
- Business Administration
- Strategic Planning
- Conflict Management
- Software Knowledge
- Time Management
- Reliable and Responsible
- Executive Schedule Management
- Information Technology
Certification
- Certified SAFe 6 Practitioner
- McKinsey Academy; Business Leadership
- Agile Project Leadership
- Stay Lean with Kanban
- Scrum: Advanced
- Cert Prep: Scrum Master
Languages
English
Native or Bilingual
French
Elementary
Timeline
Executive Assistant
Canadian Tire Corporation
11.2023 - Current
Administrative Assistant
Canadian Tire Corporation
06.2023 - 11.2023
Pharmacy Assistant
Shoppers Drug Mart
04.2022 - 05.2023
Administrative Assistant
Milan Condominium
04.2022 - 01.2023
Front Desk Agent
Days Inn
04.2019 - 04.2022
Honours Bachelor of Science - HBSc - Biology/Biological Sciences, General
University of Toronto
Honours Bachelor of Science - HBSc - Geological and Earth Sciences/Geosciences
University of Toronto
Certified SAFe Practitioner - Agile Development
Scaled Agile
Business Leadership -
McKinsey Academy
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