Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BELLA PARK

9603 Manchester,BC

Summary

  • Dependable supervisor with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
  • Sincere employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable service.
  • Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor BARISTA&SEVER

NomNom 1660 Robson ST.
Vancouver
01.2024 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Recruited, interviewed, hired and trained new server personnel.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Performed weekly inventory checks to ensure sufficient stock levels for all products.

BARISTA

MEGA COFFEE
SEOUL, KOREA
08.2023 - 12.2023
  • Taking 100+ orders per hour and preparing.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
  • Manages daily cash deposits, ensuring accuracy and timely submission to manager.

Incheon International Airport Security

Incheon International Airport
INCHEON , KOREA
02.2019 - 08.2023
  • Answered high customer services inquiries regarding flight information and airport services.
  • Working with field supervisors to confirm needs and determine effective strategies to welcome more than 50,000 passengers every day and guide them to a smooth security check.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Handled customer complaints in a professional manner and resolved issues quickly.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.

HOTEL FRONT DESK SPECIALIST

Paradise City Hotel
SEOUL ,KOREA
01.2018 - 12.2018
  • Served 500+ guests to check in and check out a day with professional attitude.
  • Delivered exceptional level of service to reach average of 90% customer satisfaction response.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

Department of Chinese Language & Literature

KOREA NATIONAL OPEN UNIVERSITY
SEOUL,KOREA
08-2023

Bachelor’s AVIATION SERVICES

DAELIM University
SEOUL, KOREA
02-2019

Skills

  • Leadership
  • Communication
  • Staff Management
  • Inventory Control
  • Complex Problem-Solving
  • Goal-Oriented
  • Cash Handling
  • Barista Expertise

Certification

  • SIR (SERVING IT RIGHT)
  • SMAT (SERVICE MANAGEMANT)
  • ITQ (COMPUTER)

Timeline

Supervisor BARISTA&SEVER

NomNom 1660 Robson ST.
01.2024 - Current

BARISTA

MEGA COFFEE
08.2023 - 12.2023

Incheon International Airport Security

Incheon International Airport
02.2019 - 08.2023

HOTEL FRONT DESK SPECIALIST

Paradise City Hotel
01.2018 - 12.2018

Department of Chinese Language & Literature

KOREA NATIONAL OPEN UNIVERSITY

Bachelor’s AVIATION SERVICES

DAELIM University

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