Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bella Ovelson

Bella Ovelson

Sherwood Park, AB,Alberta

Summary

Passionate and dedicated Clinical Esthetician with a distinguished understanding of skin health. Expertise in designing client-focused, tailored treatment plans addressing individual needs. Proven ability to educate clients on proper skincare routines and aesthetic treatment benefits. Committed to helping clients achieve desired results through analyzing skin type and condition. Develops comprehensive skincare plans ensuring optimal outcomes. Prioritizes excellent customer service to build long-term client relationships. Desiring a role in a dermatologist and/or medical spa environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Sherlock Holmes
02.2023 - 08.2024
  • Ensured customer satisfaction through consistent demonstration of professionalism and friendliness
  • Demonstrated expertise in menu knowledge and ingredients, prioritizing customer satisfaction by making personalized recommendations and avoiding any allergen-related issues
  • Serving alcohol responsibly and safely following all safety and Pro-Serve rules
  • Take detailed orders and maintain full accuracy with substitution requests
  • Display enthusiasm and knowledge about restaurant’s menu, clientele, and atmosphere
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Jeddy’s Bar and Grill
05.2022 - 02.2023
  • Consistently provide professional, friendly service to customers
  • Knowledgeable on entire menu, including all ingredients, to best serve customer’s needs offering recommendations and ensuring no conflict with allergies
  • Ability to multi-task and serve tables at a fast-paced speed while being efficient; consistently receiving positive feedback recognizing my high level of service
  • Serving alcohol responsibly and safely following all safety and Pro-Serve rules
  • Take detailed orders and maintain full accuracy with substitution requests
  • Address diner complaints with kitchen staff and served replacement menu items for customer satisfaction
  • Display enthusiasm and knowledge about the restaurant’s menu, clientele, and atmosphere
  • Routinely do opening/closing duties such as unlocking and opening the restaurant in the morning, preparing silverware, sweeping and mopping, cleaning all dining areas, and closing restaurant with shutting off lights and locking up all doors.

Flagger/Traffic Control

EAP Construction
05.2021 - 05.2022
  • Night and Day shifts (Night – 6pm-8am) (Day – 6am-8pm)
  • Patrol and stand guard at closed off roads and exits and report back on any problems if needed
  • Check people’s credentials/certificates allowing them to pass through gated area to work on controlling fires or to collect personal belongings from their home
  • Stay awake and alert and watch for looters, suspicious activity, or further spreading of fires and smoke
  • Log all dangers in the given area and give to cross-shift (Ex. Smoke, fires, high traffic, etc.)
  • Control traffic around local construction sites to ensure everyone’s safety, managing traffic flow with stopping and moving flow of vehicles as needed
  • Practice a high level of safety standards.

Host & Expo

Canadian Brewhouse
05.2021 - 04.2022
  • Greet customers with a friendly, professional and welcoming manner
  • Manage seating schedule and seat parties at their respective tables
  • Engage in conversation with customers, explain the menu, offer recommendations if asked
  • Run food to tables
  • Clear tables, clean and reset for the next party
  • Process takeout orders and payments
  • General duties such as clean bathrooms, wipe windows, put dishes away, polish cutlery, vacuum, closing duties
  • Work efficiently and manage multiple tasks in a fast-paced environment
  • Package takeout orders
  • Lead on expo line; organizing orders and sending them out in proper presentation and in a timely manner.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Receptionist

Fluid Hair Salon
02.2021 - 05.2021
  • Manage all client bookings / scheduling for various appointment types in a fast-paced high-end salon with extreme attention to detail
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greet customers, provide direction, and ensure safety protocols are met
  • Process customer payments with accuracy
  • Provide beverages and reading materials to clients during their appointment and ensuring overall exceptional customer experience
  • Cleaning duties such as sweeping, mopping, scrubbing various salon stations in front house and back of house, bathrooms, kitchen, laundry, and emptying garbage
  • Running errands to pick up supplies for salon as needed.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Host

Browns Socialhouse
04.2019 - 03.2021
  • Greet customers with a friendly, professional and welcoming manner
  • Manage seating schedule and seat parties at their respective tables
  • Engage in conversation with customers, explain the menu, offer recommendations if asked
  • Run food to tables
  • Clear tables, clean and re-set for the next party
  • Process take-out orders and payments
  • General duties such as clean bathrooms, wipe windows, put dishes away, polish cutlery, vacuum, closing duties
  • Work efficiently and manage multiple tasks in a fast-paced environment.

Education

Advanced Clinical Esthetician Diploma -

European Institute of Esthetics
Edmonton, AB
07.2024

High School Diploma -

Salisbury Composite High School
Sherwood Park, AB
01.2021

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Skincare product knowledge
  • Sanitation standards and maintenance
  • Superior attention to detail
  • Client Consultations

Certification

· Advanced Facials/Facials

· IPL

· Laser hair removal

· Microdermabrasion

· VascuLyse

· Dermaneedling

· RMD structural remodeling

· Chemical Peels

· Body Contouring

· BB Glow

· Dermaplaning

· Facial Massage

· Laser tattoo removal

Timeline

Server

Sherlock Holmes
02.2023 - 08.2024

Server

Jeddy’s Bar and Grill
05.2022 - 02.2023

Flagger/Traffic Control

EAP Construction
05.2021 - 05.2022

Host & Expo

Canadian Brewhouse
05.2021 - 04.2022

Receptionist

Fluid Hair Salon
02.2021 - 05.2021

Host

Browns Socialhouse
04.2019 - 03.2021

Advanced Clinical Esthetician Diploma -

European Institute of Esthetics

High School Diploma -

Salisbury Composite High School

· Advanced Facials/Facials

· IPL

· Laser hair removal

· Microdermabrasion

· VascuLyse

· Dermaneedling

· RMD structural remodeling

· Chemical Peels

· Body Contouring

· BB Glow

· Dermaplaning

· Facial Massage

· Laser tattoo removal

Bella Ovelson