BELLA OLABISI
MONCTON,NB
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer care. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Remlords travels and tour company
Calabar, Cross River
05.2019 - 11.2023
- Provided accurate, valid, and complete information to customers.
- Assist corporate clients with online bookings for complex travel arrangement and other related reservations.
- Develop collaborative professional relationship through clear and effective communication with vendors.
- Provide excellent costumer service by going above and beyond for clients to consolidate brand loyalty and exceed monthly KPI goals.
- Maintain accurate customer account data and stay up-to-date on travel and premium luxury products.
- Assume additional responsibilities at the request of leadership to support business needs and growth.
Sales Volunteer
Luccis Thrift Stores
Calabar, Cross River
05.2016 - 01.2018
- Assisting with sorting and preparation of pre-loved donated stock, to include steaming, cleaning, ticketing and pricing.
- Assist with carrying in donations and taking purchases to shoppers' car.
- Serve as cashier as needed.
- Work as part of a team to provide a positive shopping experience for all visitors.
- Record volunteers hours.
Education
Master of Arts - Masters of Organizational Management
Crandall University
Moncton, NB03-2025
Bachelor of Arts - Industrial And Labour Studies
University of Calabar
CRS, Nigeria05-2001
Skills
- Customer Service Excellence
- Customer Relations
- Active listening
- problem solving
- Written and oral communication
- Adaptability
Timeline
Customer Care Representative
Remlords travels and tour company
05.2019 - 11.2023
Sales Volunteer
Luccis Thrift Stores
05.2016 - 01.2018
Master of Arts - Masters of Organizational Management
Crandall University
Bachelor of Arts - Industrial And Labour Studies
University of Calabar
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