Bella Lu
Calgary,AB
Summary
Reliable and upbeat sales associate successfully promoted customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic.
Goal-oriented individual versed in greeting a high volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
23
23
years of professional experience
Work History
Sales Associate
VNI CONSTRUCTION INC
11.2023 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Administrative Manager
ELEGANCE NAILS & SPA
01.2006 - 07.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Completed bi-weekly payroll for 20 employees.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Operations Manager
THE PERFECT NAILS & SPA
09.2003 - 05.2006
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
Manufacturer
THE BINGO COMPANY
02.2002 - 08.2003
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Worked with raw materials to develop complete and commercially viable products.
- Observed quality assurance measures to avoid potential lawsuits from consumers.
- Produced items in bulk and removed assembling complexities by using automated systems.
Education
Bachelor of Arts - International Business & Economy
Foreign Trade University
Ho Chi Minh City. Vietnam 12.2001
Skills
- Promotional support
- Upselling
- Exceptional customer service
- Sales expertise
- Task prioritization
- Friendly and outgoing
- Flexible schedule
- Excellent people skills
- Outgoing personality
- Sales training
- Listening skills
- Multi-tasking strength
- Relationship building
Timeline
Sales Associate
VNI CONSTRUCTION INC
11.2023 - Current
Administrative Manager
ELEGANCE NAILS & SPA
01.2006 - 07.2023
Operations Manager
THE PERFECT NAILS & SPA
09.2003 - 05.2006
Manufacturer
THE BINGO COMPANY
02.2002 - 08.2003
Bachelor of Arts - International Business & Economy
Foreign Trade University
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