Bella Koo
Vancouver,BC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit.
Overview
8
8
years of professional experience
Work History
Sales Team Lead
IKEA - Richmond
Vancouver, BC
02.2023 - Current
- Developed and implemented strategies to improve sales team performance.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
- Monitored the progress of sales campaigns and adjusted plans as needed.
- Collaborated with other departments to create promotional materials that increased brand awareness.
Sales Team Support
IKEA
Richmond, British Columbia
11.2022 - 01.2023
- Oversaw daily operations of the department, including personnel management.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
Sales Coworker
IKEA
Richmond, BC
05.2022 - 11.2022
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
Retail Floor Manager
Front and Company
Vancouver, BC
03.2017 - 11.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assessed team member performance and developed improvement plans for weak points.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Head Waitress
Sohyang Korean Cuisine
Vancouver, BC
08.2016 - 02.2017
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Education
DCS - Marketing Management
Langara College
Vancouver, BC01.2017
Skills
- Interior retail displays
- Issue and conflict resolution
- Relationship building
- Team building
Timeline
Sales Team Lead
IKEA - Richmond
02.2023 - Current
Sales Team Support
IKEA
11.2022 - 01.2023
Sales Coworker
IKEA
05.2022 - 11.2022
Retail Floor Manager
Front and Company
03.2017 - 11.2021
Head Waitress
Sohyang Korean Cuisine
08.2016 - 02.2017
DCS - Marketing Management
Langara College
Similar Profiles
Bishwo Darshan AdhikariBishwo Darshan Adhikari
Trolley Driver at IKEA RichmondTrolley Driver at IKEA Richmond
DIAN ANGGRAINYDIAN ANGGRAINY
Kitchen Planner - Sales Dept. at IKEA RichmondKitchen Planner - Sales Dept. at IKEA Richmond
Rose (Wen-hsin) YangRose (Wen-hsin) Yang
Sales Manager at IKEA RichmondSales Manager at IKEA Richmond