Bella Arriola

Fullerton,CA

Summary

Led a high-performing team, driving operational excellence and enhancing guest experience. Demonstrated strong leadership in production, training and mentoring staff to achieve peak performance while maintaining exceptional customer satisfaction. Expertly managed inventory processes, resulting in significant improvements in operational efficiency and service quality.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs.

Overview

years of professional experience

Work History

Barista

Philz Coffee

01.2025 - Current

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Operated coffee machines and commercial coffee brewers to create beverages.

Shift Lead

Joe's Italian Ice

04.2020 - 01.2025

Addressed customer inquiries, concerns, and complaints in a polite and professional manner, ensuring customer satisfaction.
Provided exceptional customer service by greeting customers, taking orders, and ensuring a positive experience.
Followed food safety protocols and cleanliness standards to ensure the safety and quality of the products served.
Worked collaboratively with team members to ensure efficient store operations during peak hours.
Trained new employees on company procedures, customer service, and product knowledge.
Maintained accurate inventory levels of ice cream, toppings, and other supplies, ensuring that stock was replenished as needed.

Education

Some College (No Degree) - Criminology

Fullerton College

Fullerton, CA

Skills

Operations management
Team player
Guest service
Attention to detail

Shift leadership
Employee training
Friendly and outgoing

Affiliations

Provided one-on-one and group tutoring sessions in statistics, helping students improve academic performance and build confidence in their skills.

Timeline