Belisse Brandao
Toronto,ON
Summary
Dental professional with solid foundation in dentistry, I am a dentist back home (Brazil) and I have been working in Canadian dentistry for over 8 years, as a Dental Assistant, Dental Receptionist, Administrator and Treatment Coordinator. Skilled in supporting dental procedures and patient care. Proven ability to adapt to dynamic work environments and collaborate effectively with dental teams. Known for attention to detail and excellent communication skills, fostering positive experience for patients and colleagues. With a proven track record at Foresthill Prosthodontics, I excel in dental impressions proficiency and exceptional teamwork, enhancing patient satisfaction and efficiency. My expertise includes advanced digital X-ray handling and a solid foundation in dental terminology, contributing to a significant improvement in treatment outcomes and office operations. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Well proven at Dr. Arun Narang And Associates, known as a Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Experienced with managing patient appointments and front desk operations in dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records, providing efficient administrative support, detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Foresthill Prosthodontics
06.2022 - 12.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Dental Receptionist
Foresthill Prosthodontics
06.2022 - 12.2023
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Treatment Coordinator
Dr. Arun Narang and Associates
09.2019 - 06.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Reviewed X-rays to help patients determine best treatments.
- Performed in team leader capacity and organized all treatment and placement activities.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Receptionist
Dentistry on Bay St
01.2019 - 09.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Dental Assistant
CHOCRON HARARI DENTAL CENTRE
10.2016 - 01.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Dental Assisting
George Brown College
09-2016
HARP Certification
George Brown College
09-2016
Bachelor of Science - Dentistry
University of State of Paraiba
Campina Grande, Paraiba, Brazil07-2012
Skills
- Dental impressions Proficiency
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Appointment Scheduling
- Professionalism and Etiquette
- Dental terminology knowledge
- Team Collaboration
- Oral hygiene education
- Oral Surgery Assistance
- Proficient in Dentrix
- Phone and Email Etiquette
- Excellent multitasking capability
- Front Office Management
- Insurance Billing
- HIPAA Compliance
- Knowledge of dental insurance
- Dental knowledge
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Timeline
Dental Assistant
Foresthill Prosthodontics
06.2022 - 12.2023
Dental Receptionist
Foresthill Prosthodontics
06.2022 - 12.2023
Treatment Coordinator
Dr. Arun Narang and Associates
09.2019 - 06.2022
Dental Receptionist
Dentistry on Bay St
01.2019 - 09.2019
Dental Assistant
CHOCRON HARARI DENTAL CENTRE
10.2016 - 01.2019
Dental Assisting
George Brown College
HARP Certification
George Brown College
Bachelor of Science - Dentistry
University of State of Paraiba
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