Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belise Semwaga

Montreal,QC

Summary

Dedicated Office Supervisor with years of experience in providing exceptional customer service, managing administrative operations and leading teams to success. Skilled in coordinating office activities, implementing efficient processes, and ensuring optimal workflow. Seeking to leverage my expertise in organizational leadership to drive productivity and achieve business objectives in a dynamic work environment.

Overview

6
6
years of professional experience

Work History

Office Supervisor

Centre Dentaire Lasalle
Montreal, QC
10.2023 - Current
  • Successfully handled customer inquiries, ensuring prompt solutions to problems regarding company offerings.
  • Supervised, trained and mentored staff members in the use of office equipment and procedures.
  • Coordinated employee training programs related to productivity improvement initiatives.
  • Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.

Dental Receptionist

Centre Dentaire Lasalle
Montreal, QC
05.2022 - 10.2023
  • Managed inbound and outbound calls, coordinated appointment bookings, and validated patient visitations.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.

Customer Service Representative

Ikea
Montreal, QC
04.2021 - 05.2022
  • Utilized point-of-sale system to process refunds or exchanges quickly and efficiently.
  • Provided superior customer service by addressing questions promptly and courteously.
  • Ensured that all merchandise was accurately priced prior to processing a return or exchange.
  • Verified that all returned items were in original condition and included proper packaging and accessories.

Sales Associate

Sports Experts
Montreal, QC
07.2018 - 04.2021
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.

Education

DEP - Cinema Studies

Cegep Saint Laurent
Montreal
04-2021

Skills

  • Scheduling and calendar management
  • Workload prioritization
  • Credit and collections
  • Employee Management
  • Workflow Planning
  • Relationship Building
  • Office Administration
  • Office Management

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Office Supervisor

Centre Dentaire Lasalle
10.2023 - Current

Dental Receptionist

Centre Dentaire Lasalle
05.2022 - 10.2023

Customer Service Representative

Ikea
04.2021 - 05.2022

Sales Associate

Sports Experts
07.2018 - 04.2021

DEP - Cinema Studies

Cegep Saint Laurent

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Belise Semwaga