Belinda Shuk Kan Lau
Victoria,Canada
Summary
Driven and resourceful administrative professional with 30+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
39
39
years of professional experience
Work History
Senior Secretary to Partners
Ernst & Young
02.1995 - 06.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Executive Secretary to Marketing Director
Warner-Lambert (HK) Limited
03.1994 - 09.1994
- Contributed to the successful execution of seminars and meetings by efficiently managing travel arrangements.
- Processed travel expenses and reimbursements for executive team.
- Enhanced executive productivity by efficiently managing schedules and appointments.
Executive Secretary to Managing Director
Kernel (HK) Company Limited
03.1989 - 03.1994
- Accompanied Managing Director on client and factory visits to Mainland China and Japan
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
Junior Secretary /Front Desk Receptionist
Daiwa Overseas Finance Limited
07.1987 - 03.1989
- Joined as receptionist and promoted to accounting clerk and junior secretary.
- Managed filing system, entered data and completed other clerical tasks.
- Optimized meeting room usage by managing reservations effectively to prevent double bookings or conflicts.
- Organized catering orders for meetings and events, accommodating dietary restrictions while providing exceptional service to attendees.
- Contributed to a welcoming office atmosphere by greeting visitors professionally and directing them as needed.
Waitress
The Omni Hong Kong Hotel
06.1985 - 06.1987
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
Diploma in Food, Nutrition & Health (Level 4) - Nutrition And Food
Training Qualification United Kingdom (TQUK)
Hong Kong2023
Business English
The Hong Kong Polytechnic University
Hong Kong2001
Certificate of “A Seminar on Executive Secretarial Skills for Secretaries and Assistants” - Executive Secretarial Study
Hong Kong Management Association
Hong Kong1996
Food And Beverage Studies
Kwun Tong Vocatinal Training Centre
Hong Kong1985
Hong Kong Certificate of Education Examination - Secondary Education
HK Education Organisation
Hong Kong1984
Skills
- Interpersonal skills
- Positive and proactive work attitude
- Independent work capability
- MS Outlook
- MS Word
- MS Excel
- MS PowerPoint
- Lotus Notes
- CRM system
- Adobe Acrobat
- Calendar Management
Additional Information
Over 30 years of experience in serving MNC executives including a strong working environment in a Big 4 accounting firm.
Languages
English
Cantonese
Custom
Victoria, BC, Canada
Personal Information
Nationality: Hong Kong, China
Timeline
Senior Secretary to Partners
Ernst & Young
02.1995 - 06.2024
Executive Secretary to Marketing Director
Warner-Lambert (HK) Limited
03.1994 - 09.1994
Executive Secretary to Managing Director
Kernel (HK) Company Limited
03.1989 - 03.1994
Junior Secretary /Front Desk Receptionist
Daiwa Overseas Finance Limited
07.1987 - 03.1989
Waitress
The Omni Hong Kong Hotel
06.1985 - 06.1987
Diploma in Food, Nutrition & Health (Level 4) - Nutrition And Food
Training Qualification United Kingdom (TQUK)
Business English
The Hong Kong Polytechnic University
Certificate of “A Seminar on Executive Secretarial Skills for Secretaries and Assistants” - Executive Secretarial Study
Hong Kong Management Association
Food And Beverage Studies
Kwun Tong Vocatinal Training Centre
Hong Kong Certificate of Education Examination - Secondary Education
HK Education Organisation
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