Belinda Zhang
Edmonton,AB
Summary
Dynamic and reliable professional with a diverse background ranging from T&T Supermarket cashier to technical theatre volunteer at Harry Ainlay High School.
Skilled at customer service, offering prompt and friendly checkout experiences. Cheerful and efficient with an exceptional eye and ear for detail. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
T&T Cashier
T&T Supermarket
Edmonton, Alberta
05.2023 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer inquiries regarding store policies and procedures.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Theater Actor Volunteer
Harry Ainlay High School
Edmonton, Alberta
03.2022 - 05.2024
- Adapted quickly to changes in direction from the director or choreographer.
- Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
- Managed time efficiently between working as a theater technician and as an actor for multiple shows.
- Managed personal schedules, appointments, and travel arrangements for shoots and appearances.
- Maintained high levels of energy and concentration during long shoots and performances.
- Engaged in improvisation exercises to enhance creativity and responsiveness in performances.
Japanese Foreign Exchange Student Volunteer
Harry Ainlay High School
Edmonton, Alberta
10.2021 - 05.2024
- Advised students on course selection, progress toward graduation and career decisions.
- Developed strategies to promote awareness of the international exchange program among local communities.
- Researched potential partners abroad in order to expand existing exchange opportunities.
- Investigated any issues or complaints raised by participants during their stay overseas.
- Facilitated communication between foreign universities and host families regarding housing and living arrangements.
- Maintained records of all activities related to the international exchange program.
- Conducted orientations with new participants on arrival at destination country.
Technical Theatre Volunteer
Harry Ainlay High School
Edmonton, Alberta
09.2021 - 05.2024
- Helped with prep, set up, and breakdown of community and public events.
- Developed and implemented fundraising approaches to raise money for cause.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Operated spotlights, fog machines, and other special effects devices according to production requirements.
- Worked overtime to respond to emergencies and fix unsafe conditions.
- Collaborated with directors and performers on the design of complex light plots for dramatic productions.
- Inspected theatres regularly for potential hazards such as frayed wires or faulty outlets.
Volleyball Minor Official Volunteer
Harry Ainlay High School
Edmonton, Alberta
11.2021 - 01.2024
- Enforced facility, league and general volleyball rules to maintain fair gameplay.
- Consulted with other officials as needed in order to make accurate calls.
- Kept track of time-outs taken by each team in order to maintain an organized match.
- Communicated with coaches and players before, during and after matches.
- Prepared and reviewed game reports for accuracy prior to submitting to appropriate authorities.
- Operated time clock and scoreboard during various games.
- Assisted new referees with training and learning specific game rules and regulations.
- Inspected sporting equipment to comply with event and safety regulations.
Education
Bachelor of Arts - Anthropology
University of Alberta
Edmonton, None04-2028
High School Diploma -
Harry Ainlay High School
Edmonton, AB06-2024
Skills
- Regulatory compliance
- Dependability and reliability
- Reliability and punctuality
- Empathy and patience
- Cash management
- POS system operations
- Customer service
- Written and verbal communication
- Staff mentoring
- Issue resolution
- Customer relations
Affiliations
- Arts lover (have dabbled in a variety of creative outlets).
- Sports fan (going to a gym regularly to play volleyball with a friend group).
- Theatre Fanatic (whether it be acting, technical work or simply watching a movie or show!)
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
References
References available upon request.
Timeline
T&T Cashier
T&T Supermarket
05.2023 - Current
Theater Actor Volunteer
Harry Ainlay High School
03.2022 - 05.2024
Volleyball Minor Official Volunteer
Harry Ainlay High School
11.2021 - 01.2024
Japanese Foreign Exchange Student Volunteer
Harry Ainlay High School
10.2021 - 05.2024
Technical Theatre Volunteer
Harry Ainlay High School
09.2021 - 05.2024
Bachelor of Arts - Anthropology
University of Alberta
High School Diploma -
Harry Ainlay High School
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