Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Belinda Meaney

Niagara Falls,ON

Summary

Ready to help the team achieve company goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills Focused and dedicated with exceptional work ethic and proven strengths in management Strong multitasker skilled and managing high-volume workloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.

Overview

25
25
years of professional experience

Work History

Financial Support Analyst

DS Global
06.2023 - 02.2024
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.

Enhanced team collaboration by providing clear Communication of complex findings through communication of reports.

  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Maintained current understanding of market conditions, compliance standards, and best practices.
  • Gathered, organized, and input information into a digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Sales Team Member

OSL Direct Services
01.2020 - 02.2020
  • Collaborated with team members to develop innovative sales strategies and marketing materials.
  • Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
  • Maintained extensive knowledge of the company''s product offerings to effectively address client inquiries and concerns.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Corporate Relations Rep

Canadian Tire Corporation
01.2016 - 09.2018
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.

Restaurant Supervisor

Recipe Unlimited Corporation
04.2016 - 08.2016
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Managed inventory control, reducing waste and optimizing resource allocation.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to theteam dynamic.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day.
  • Maintained accurate records of sales, labor, and other costs.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless service.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Served consistent portions following recipes and control standards.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Set and oversaw weekly Marketing and promoting special event menu plans.

Deputy Returning Officer

Elections Canada
01.1999 - 01.2014
  • Increased voter turnout by implementing effective communication strategies and providing clear instructions to voters.
  • Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
  • Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
  • Maintained a secure voting environment with strict adherence to protocols, ensuring confidentiality of voter information.
  • actively participating in voter outreach campaigns, emphasizing the importance of voting and providing election awareness.
  • Collaborated with the Returning Officer to address any discrepancies or irregularities during the election process.
  • Provided exceptional customer service by addressing voter concerns promptly and professionally, resulting in higher satisfaction levels.
  • Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
  • Reduced wait times for voters by optimizing staffing levels and strategically scheduling breaks for team members.
  • Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
  • Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
  • Played a key role in resolving disputes among candidates, adhering strictly to established guidelines while maintaining professionalism and impartiality at all times.
  • Participated in post-election debriefs with the Returning Officer, offering insights into areas for improvement in future elections.
  • Helped maintain an orderly voting environment by enforcing rules regarding political signage and campaign activities near the polling station.
  • Supported a transparent election process by inviting observers from various stakeholder groups to monitor proceedings at polling stations.
  • Ensured all electoral materials were properly stored and accounted for, minimizing the risk of lost or damaged items.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Promoted a positive atmosphere among staff by fostering strong teamwork and collaboration throughout election process.
  • Continuously updated knowledge on local electoral laws and regulations, ensuring compliance during all stages of election process.

Education

Mortgage Agent Certificate - Mortgage Agent Course

CAAMP
Toronto, ON
11.2017

No Degree - Cultural Awareness And Sensitivity Training Cert

Ontario Gaming Commission
Niagara Falls, ON
03.2006

No Degree - Certificate Through Ontario Gaming Commision

Safety And Awareness And Whimis
Niagara Falls, ON
02.2006

High School Diploma -

Saint Paul Catholic High School
Niagara Falls, ON
06.2003

Skills

  • Interpersonal Skills-
  • Problem-Solving Abilities
  • Leadership skills
  • Customer Service Skills
  • Data Management and Accuracy
  • Corrective Action Planning
  • Active Listening and Product Recommendations
  • Organizational Skills
  • Proficiency in Computer programs
  • Relaying Complex Information
  • Effective Communication
  • Professional Demeanor
  • Time management
  • Relationship Building
  • (ERP) Oracle Business Suite
  • Crafting sustainable, long-term partnerships, prioritizing results, customer experience & Client satisfaction
  • Legislative Knowledge
  • Office Suite: Word, Excell, and Powerpoint
  • Point-of-Sales Systems
  • Adaptability
  • Decision-Making
  • Active Listening
  • Multitasking Abilities
  • Team Collaboration
  • Data retrieval systems
  • Written Communication
  • Employee Supervision
  • Staff Management
  • Issue Resolution
  • Administrative Management
  • Report Preparation
  • Policy Implementation
  • Cross-Functional Collaboration
  • Policy Development

Languages

English
Professional
French
Professional
Ukrainian
Elementary

Affiliations

  • In my leisure time, I find pleasure in prioritizing my physical well-being by engaging in regular gym sessions.
  • Also. continuously seeking personal growth through exploration of self development literature and listening to podcasts.

References

References available upon request.

Timeline

Financial Support Analyst

DS Global
06.2023 - 02.2024

Sales Team Member

OSL Direct Services
01.2020 - 02.2020

Restaurant Supervisor

Recipe Unlimited Corporation
04.2016 - 08.2016

Corporate Relations Rep

Canadian Tire Corporation
01.2016 - 09.2018

Deputy Returning Officer

Elections Canada
01.1999 - 01.2014

Mortgage Agent Certificate - Mortgage Agent Course

CAAMP

No Degree - Cultural Awareness And Sensitivity Training Cert

Ontario Gaming Commission

No Degree - Certificate Through Ontario Gaming Commision

Safety And Awareness And Whimis

High School Diploma -

Saint Paul Catholic High School
Belinda Meaney