Stela Belevici
Saint-Jeansur-Richelieu,CA
Summary
A licensed professional with good organizational and time management skills, accurate and detail orientated, with positive attitude and strong work ethics, with a keen desire to learn and grow within the company. Strong emotional intelligence accompanied by over 10 years of experience in the client/talent service sector.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BENEFITS MANAGER, NATIONAL HUMAN CAPITAL
MNP Services
10.2023 - 02.2024
- Acting as a subject matter expert for escalations on: HR policies & procedures, leaves (including short-term and long-term disability), group health coverage and/or retirement saving products
- Perform data audits to detect integration errors with third party benefit administrators
- Examine benefit programs and agreements to optimize service delivery
- Educate new hires, current team members and regional HR teams on group benefit plan features
- Being the custodian of the employee data integrity such as trackers, templates, resource guides etc.
- Lead company calls with third party benefit administrators (weekly and monthly update calls and annual trend reports calls)
- Assit with systems and Benefits integration of new employees through fusion and acquisition processes
- Manage complex cases related to firm group insurance and leave programs.
SPECIALIST, EMPLOYEE EXPERIENCE
Deloitte Management Services LP
04.2018 - 09.2023
- Performing daily HR related tasks, including answering daily staff and management inquiries through multiple channels: email, calls, Service Now ticketing or live chat
- Assisting and guiding employees with requests related to group benefit and retirement savings products ( also for employees on leaves such as parental, disability, mobility etc.) complete form submission and integration in HRIS systems accordingly
- Organizing and leading training sessions for team members on policies and procedures including demonstrations on how to use the systems and files in place (People Soft, Shared Drive, Service Now, Success Factors, OSI, Sun Life and Canada life portals)
- Conduct new hire on-boarding sessions (presentations), introducing company procedures and programms including group benefits packages (enrollment steps), compliance and work ethics.
CUSTOMER SERVICE EXPERT
Royal Bank of Canada
01.2013 - 04.2018
- Performing financial tasks, including cash management, deposits and bill payments, managing branch appointment agenda
- Responding to phone, in person, or electronic inquiries, upon triage redirecting/assigning to the appropriate professional
- Preparing and updating reports from manual or electronic files, mailing lists and databases using Word, Outlook, Excel etc.
- Processing and verifying applications, receipts expenditures, forms and other documents
- Managing confidential documents and reports.
CUSTOMER SERVICE REPRESENTATIVE
National Money Mart
10.2010 - 01.2013
- Opening and updating personal and commercial files
- Managing gold acquisition transactions while following necessary procedures, including testing and legal management of the transaction
- Operating the daily register cash flow, foreign exchange, and international money transfers
- Directed collection process on outstanding and delinquent accounts.
Education
Human Resources Management Certificate -
Mcgill University
12.2016
Master Degree Diploma (International Human Rights) -
Slavonic University of Moldova
06.2010
Bachelor of Civil Law -
State University of Moldova
06.2009
Skills
- Strong communication & interpersonal skills
- Excellent team player, empathetic and supportive
- Advanced administrative and computer skills
- Multilingual: English, French, Romanian, Russian, Spanish
- Organised and multitasking orientated, resistant under pressure
- Experienced user of HRIS systems (People Soft, SWIFT, Success Factors; UKG; MPM)
- Proficiency in document management (Excel, Outlook, PowerPoint, PDF)
Languages
English
Full Professional
French
Full Professional
Romanian
Native or Bilingual
Russian
Professional Working
Spanish
Limited Working
Personal Information
I have a valid driver's license and available for occasional work related travel.
Certification
CRHA - Order of Certified Human Resources Advisors (Quebec)
Timeline
BENEFITS MANAGER, NATIONAL HUMAN CAPITAL
MNP Services
10.2023 - 02.2024
SPECIALIST, EMPLOYEE EXPERIENCE
Deloitte Management Services LP
04.2018 - 09.2023
CUSTOMER SERVICE EXPERT
Royal Bank of Canada
01.2013 - 04.2018
CUSTOMER SERVICE REPRESENTATIVE
National Money Mart
10.2010 - 01.2013
Human Resources Management Certificate -
Mcgill University
Master Degree Diploma (International Human Rights) -
Slavonic University of Moldova
Bachelor of Civil Law -
State University of Moldova
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