Result driven professional with a passion for delivering exceptional customer service across a variety of environments. Fluent in both English and Spanish, leveraging strong bilingual communication skills to connect with clients and address their needs effectively. Exemplary proficiency with active listening, clear oral expression, and precise written comprehension. Proven track record as a skilled researcher with advanced problem-solving abilities, consistently exceeding customer satisfaction goals through skillful and thoughtful resolutions.
Detail-oriented expert with extensive experience supporting the Production Control department through critical data management, operational coordination, and process optimization. Skilled in reconciling and managing complex work orders using JD Edwards (JDE) and Job Pack software, ensuring flawless alignment with production schedules and strict adherence to safety and quality standards. Expert in managing inventory processes, conducting cycle counts, and maintaining both digital and physical records to improve workflow efficiency. Strong background in procurement, coordinating non-inventory purchasing, and assisting with budget planning and special projects. Recognized for multitasking in fast-paced environments and delivering accurate results within tight timelines.
Assisted in the planning and execution of community events as well as relief initiatives, providing essential resources and support to citizens. Expertly coordinated with stakeholders, including participants, suppliers, and sponsors. Developed and implemented wellness programs for the community, tracking progress ensuring continuous improvement of the overall well-being of the community.
Provided comprehensive support in the preparation and submission of immigration forms for family law clientele. Assisted clients with completing forms using specialized software, ensuring accuracy and compliance with legal requirements. Reviewed, revised, and assembled applications for submission to U.S. Citizenship and Immigration Services (USCIS) and the National Visa Center. Managed client correspondence, providing regular status updates and maintaining clear communication. Translated vital documents and certificates and offered translation and interpretation services for clients during office visits and interviews. Assisted in preparing clients for immigration court hearings and appeals, ensuring they were well-informed and confident.
Provided administrative support in a fast-paced health insurance brokerage, delivering exceptional customer service in both English and Spanish. Facilitated communication with Spanish-speaking clients, addressing their unique needs and ensuring they understood their coverage options. Managed two of the office's largest counties, processing client applications, coordinating with insurance companies, and maintaining accurate records. Performed data entry, document translation (English to Spanish), and general office duties, including answering phones and handling customer inquiries. Collaborated with Social Workers to ensure clients' needs were met and assisted with navigating insurance options to ensure the best coverage for each individual.
Provided on-the-job training and hands-on expertise in implementing and maintaining electronic measurement and control equipment, ensuring optimal operation of production-related facilities. Monitored electrical substations to proactively prevent unscheduled outages, ensuring consistent power supply across the county. Managed data entry for the company’s consumer information system, maintaining accurate records. Conducted inventory management for critical supplies at substations, including generator power and batteries, to ensure operational readiness and efficiency.
Skilled in visual communication, responsible for sending and receiving messages using three primary methods: Semaphore (hand signals), Visual Morse Code (flashes of light), and Flag Hoist Communication (signal flags). Demonstrated strong attention to detail and organizational skills while encoding, decoding, and checking message logs to ensure clear and accurate transmission. Played a crucial role in maintaining effective communication systems through various methods, ensuring operational efficiency and reliability in high-stakes environments.