Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Belen Celeste Silva

Oceanside

Summary

Result driven professional with a passion for delivering exceptional customer service across a variety of environments. Fluent in both English and Spanish, leveraging strong bilingual communication skills to connect with clients and address their needs effectively. Exemplary proficiency with active listening, clear oral expression, and precise written comprehension. Proven track record as a skilled researcher with advanced problem-solving abilities, consistently exceeding customer satisfaction goals through skillful and thoughtful resolutions.

Overview

24
24
years of professional experience

Work History

Production Control Administrative Assistant

Sumitomo Electric
03.2023 - Current

Detail-oriented expert with extensive experience supporting the Production Control department through critical data management, operational coordination, and process optimization. Skilled in reconciling and managing complex work orders using JD Edwards (JDE) and Job Pack software, ensuring flawless alignment with production schedules and strict adherence to safety and quality standards. Expert in managing inventory processes, conducting cycle counts, and maintaining both digital and physical records to improve workflow efficiency. Strong background in procurement, coordinating non-inventory purchasing, and assisting with budget planning and special projects. Recognized for multitasking in fast-paced environments and delivering accurate results within tight timelines.

Outreach Assistant

City of Carlsbad- Cultural Arts Department
05.2022 - 02.2023

Assisted in the planning and execution of community events as well as relief initiatives, providing essential resources and support to citizens. Expertly coordinated with stakeholders, including participants, suppliers, and sponsors. Developed and implemented wellness programs for the community, tracking progress ensuring continuous improvement of the overall well-being of the community.

Litigation Paralegal to the Managing Attorney

The Law Offices of Malvern C. Burnett APLC
05.2019 - 05.2021

Provided comprehensive support in the preparation and submission of immigration forms for family law clientele. Assisted clients with completing forms using specialized software, ensuring accuracy and compliance with legal requirements. Reviewed, revised, and assembled applications for submission to U.S. Citizenship and Immigration Services (USCIS) and the National Visa Center. Managed client correspondence, providing regular status updates and maintaining clear communication. Translated vital documents and certificates and offered translation and interpretation services for clients during office visits and interviews. Assisted in preparing clients for immigration court hearings and appeals, ensuring they were well-informed and confident.

Administrator

Goldman & Walker LLC
05.2016 - 05.2018

Provided administrative support in a fast-paced health insurance brokerage, delivering exceptional customer service in both English and Spanish. Facilitated communication with Spanish-speaking clients, addressing their unique needs and ensuring they understood their coverage options. Managed two of the office's largest counties, processing client applications, coordinating with insurance companies, and maintaining accurate records. Performed data entry, document translation (English to Spanish), and general office duties, including answering phones and handling customer inquiries. Collaborated with Social Workers to ensure clients' needs were met and assisted with navigating insurance options to ensure the best coverage for each individual.

Dispatch Operator

Kit Carson Cooperative Inc.
11.2006 - 07.2007

Provided on-the-job training and hands-on expertise in implementing and maintaining electronic measurement and control equipment, ensuring optimal operation of production-related facilities. Monitored electrical substations to proactively prevent unscheduled outages, ensuring consistent power supply across the county. Managed data entry for the company’s consumer information system, maintaining accurate records. Conducted inventory management for critical supplies at substations, including generator power and batteries, to ensure operational readiness and efficiency.

Signalman/Quartermaster Petty Officer Third Class

United States Navy
04.2001 - 07.2004

Skilled in visual communication, responsible for sending and receiving messages using three primary methods: Semaphore (hand signals), Visual Morse Code (flashes of light), and Flag Hoist Communication (signal flags). Demonstrated strong attention to detail and organizational skills while encoding, decoding, and checking message logs to ensure clear and accurate transmission. Played a crucial role in maintaining effective communication systems through various methods, ensuring operational efficiency and reliability in high-stakes environments.

Education

High School Diploma -

George Washington Prep
06-2000

Skills

  • Bilingual
  • Data entry
  • Office Administration Specialist
  • Complete Microsoft Outlook, Excel and Word Proficiency
  • Detail Oriented
  • Multi-Tasker
  • Extensive experience in customer service
  • United States Navy Veteran

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Production Control Administrative Assistant

Sumitomo Electric
03.2023 - Current

Outreach Assistant

City of Carlsbad- Cultural Arts Department
05.2022 - 02.2023

Litigation Paralegal to the Managing Attorney

The Law Offices of Malvern C. Burnett APLC
05.2019 - 05.2021

Administrator

Goldman & Walker LLC
05.2016 - 05.2018

Dispatch Operator

Kit Carson Cooperative Inc.
11.2006 - 07.2007

Signalman/Quartermaster Petty Officer Third Class

United States Navy
04.2001 - 07.2004

High School Diploma -

George Washington Prep
Belen Celeste Silva