BELEN MONTERO MARCHIORI
Costa Mesa
Summary
I provide fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
I´m pro-active, responsible, dynamic and determinate. I love working in customer service creating unforgettable customer´s experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Molo
08.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Negroni
02.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server - Bartender
Cafe Amici
03.2022 - 12.2023
- Cultivated relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Contributed to inventory management by monitoring stock levels.
- Processed orders and sent to kitchen employees for preparation.
- Kept bar presentable and well-stocked to meet customer needs.
Hostes
Via Aloro
03.2022 - 05.2022
Bartender - Server
The Drift Kitchen
09.2021 - 02.2022
Server
Rafi Lounge
01.2021 - 03.2021
Server
Roldan
01.2019 - 01.2020
Financial Assistant
C.M.M Exchange House
01.2018 - 01.2020
Education
High School Diploma -
Glaux
Buenos Aires, Argentina12.2016
Skills
Strong Work Ethica and Communication
Team Work
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Safe Food Handling
Certification
Food Handler
California Responsible Beverage Service
Sexual Harassment Prevention
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Molo
08.2024 - Current
Server
Negroni
02.2024 - 08.2024
Server - Bartender
Cafe Amici
03.2022 - 12.2023
Hostes
Via Aloro
03.2022 - 05.2022
Bartender - Server
The Drift Kitchen
09.2021 - 02.2022
Server
Rafi Lounge
01.2021 - 03.2021
Server
Roldan
01.2019 - 01.2020
Financial Assistant
C.M.M Exchange House
01.2018 - 01.2020
High School Diploma -
Glaux
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