Belen Gutierrez
Ladera Ranch
Summary
Service-oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Simpson Chevrolet Irvine
04.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Reduced no-show rates by confirming appointments via phone or email reminders.
- Made average of 110 outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
Sales Receptionist
Mercedes Benz Laguna Niguel
01.2022 - 04.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
Service Cashier
Autonation Toyota Irvine
06.2020 - 01.2022
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2017
Skills
- Goal-Oriented
- Customer Service
- Data Entry
- Attention to Detail
- Organizational Skills
- Phone Etiquette
Timeline
BDC Service Representative
Simpson Chevrolet Irvine
04.2023 - Current
Sales Receptionist
Mercedes Benz Laguna Niguel
01.2022 - 04.2023
Service Cashier
Autonation Toyota Irvine
06.2020 - 01.2022
High School Diploma -
Estancia High School
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