Bekki Warzonek
Mitchell,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Plan specialist
Sun Life Canada
01.2015 - Current
- Streamlined the plan creation process, resulting in faster turnaround times and increased customer satisfaction.
- Enhanced plan accuracy by conducting thorough reviews and updates of existing plans.
- Attend meetings with various business units to discuss client’s needs.
- Verify billing information is correct via excel formulas and complex mathematical equations
- Developed strong working relationships with key stakeholders to ensure seamless coordination during plan implementation.
- Leveraged industry best practices to optimize plan design, ultimately leading to greater efficiency and cost savings.
- Implemented innovative solutions to address unique client challenges, delivering tailored plans that met diverse needs.
- Efficiently managed competing priorities under tight deadlines while maintaining a strong focus on detail-oriented work output.
- Demonstrated adaptability by quickly mastering new software tools and processes as they were introduced within the organization.
Resolution case manager
Sun Life Canda – CCC Operations
01.2010 - 01.2015
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Prevented escalation of incidents through proactive de-escalation techniques and conflict resolution skills.
sabre elite team lead
Arvato (Expedia.ca)
06.2007 - 06.2010
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Tourism And Business Development -
Niagara College
St. Catharines, ON06.2007
Skills
- Organizational Skills
- Customer Service
- Data Analysis
- Team Leadership
- Conflict Resolution
- Interpersonal Skills
- Technical Proficiency
Certification
Human Resources: Compensation and Benefits
Timeline
Plan specialist
Sun Life Canada
01.2015 - Current
Resolution case manager
Sun Life Canda – CCC Operations
01.2010 - 01.2015
sabre elite team lead
Arvato (Expedia.ca)
06.2007 - 06.2010
Tourism And Business Development -
Niagara College
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