Beki Best
Victoria,BC
Summary
Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers as well as management.
Overview
14
14
years of professional experience
Work History
Sales Support Administrator
Hourigan’s Flooring
Victoria, BC
01.2023 - Current
- Boosted sales by providing effective administrative support to the sales team.
- Streamlined processes for increased efficiency in sales support tasks.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Collaborated with cross-functional teams to ensure smooth product delivery.
Server
Royal Colwood Golf And Country Club
Victoria, BC
01.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Banquet Manager
Royal Colwood Golf Club
Victoria, BC
04.2022 - 01.2023
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Dining and Event Supervisor
Royal Colwood Golf Club
Victoria, BC
07.2020 - 04.2021
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Increased sales by upselling higher-end products to customers.
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Managed event logistics and operations.
Project Coordinator
Trail Appliances
Victoria, BC
12.2015 - 07.2021
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Gathered requirements for ongoing projects and organized details for management use.
- Coordinated travel arrangements by booking ferries, hotel and ground transportation
- Maintained open communication by presenting regular updates on project status to customers.
Head Cook
Dwight School Canada
Shawnigan Lake, BC
04.2010 - 12.2015
- Placed orders to restock items before supplies ran out.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
Natural Skincare Formulation -
Pacific Rim College
Victoria, BC02.2024
Diploma - Medical Dental Office Management
Discovery Community College
Nanaimo03.2009
Skills
- Administration
- Account Reconciliation Processes
- Superior attention to detail
- Team building
- Planning and Coordination
- Analytical skills
- Inventory management
- Multitasking proficiency
- Excellent time management abilities
- Procedure Monitoring
- Project planning and coordination
- Guest experiences
- Data Entry
- Event management
Serving It Right
September 2020 - September 2025
Timeline
Sales Support Administrator
Hourigan’s Flooring
01.2023 - Current
Server
Royal Colwood Golf And Country Club
01.2023 - Current
Banquet Manager
Royal Colwood Golf Club
04.2022 - 01.2023
Dining and Event Supervisor
Royal Colwood Golf Club
07.2020 - 04.2021
Project Coordinator
Trail Appliances
12.2015 - 07.2021
Head Cook
Dwight School Canada
04.2010 - 12.2015
Natural Skincare Formulation -
Pacific Rim College
Diploma - Medical Dental Office Management
Discovery Community College