ServiceNow PPM
Beitris Hernandez
Camarillo
Summary
IT professional with proven background in leading complex IT projects. Expertise in integrating new technologies and optimizing project workflows. Highly focused on team collaboration and achieving project goals, known for adaptability and reliability. Skilled in project management methodologies and stakeholder communication.
Overview
10
10
years of professional experience
3
3
Certification
1
1
PMP License
Work History
IT Project Manager
PFU RICOH
01.2023 - Current
- Streamlined project timelines utilizing Agile methodologies.
- Streamlined problem-solving processes within the team for optimal results.
- Oversaw entire project phases focusing on robust IT solution delivery.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
IT Project Manager
ODU USA
07.2017 - 10.2022
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Developed project plans identifying key issues, approaches and performance metrics.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
- Provided detailed project status updates to stakeholders and executive management.
- Trained personnel on use of IT tools and applications.
- Coordinated with external vendors to deliver IT project components.
- Wrote, updated and maintained project documentation.
- Communicated project updates to stakeholders at all levels.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed various IT projects to meet deadlines and customer requirements.
Video On Demand Coordinator
Fox Networks Group
01.2015 - 10.2016
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
MBA - Business
California State University, Channel Islands
Camarillo, CA06.2016
B.A. - Business Communication
California State University, Channel Islands
Camarillo, CASkills
- Project management
- Report writing
- Administration and operations
- Staff development and training
- Workflow optimization
Certification
PMP
Certified Scrum Master
Certified Scum Product Owner
Software
Co-Pilot
Excel
Word
Powerpoint
JIRA
TEAMS
SharePoint
GoogleDocs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- PMI
- Scrum Alliance
Languages
English
Native or Bilingual
Timeline
IT Project Manager
PFU RICOH
01.2023 - Current
IT Project Manager
ODU USA
07.2017 - 10.2022
Video On Demand Coordinator
Fox Networks Group
01.2015 - 10.2016
MBA - Business
California State University, Channel Islands
B.A. - Business Communication
California State University, Channel Islands
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