Beimnet Hilu
Summary
Organized and dependable candidate successful at managing multiple priorities . Detail-oriented with experience providing direct patient care and office management in busy dental practices. Trained in various procedures and patient relations. Highly skilled in handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with numbers of procedures .
Overview
10
10
years of professional experience
Work History
Dental Assistant
Dawson Dental Centre
11.2019 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Verified patient insurance eligibility and benefits.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Business Manager
A.A Enterprise
01.2020 - 01.2023
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Dental Assistant
Broadway Dental Associates
10.2018 - 11.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Customer Service Supervisor
Tim Horton's
01.2014 - 03.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Education
Associate of Science -
National Academy
Toronto, ON11.2018
High School Diploma -
ST Mary's High School
Kitchener, ON06.2015
Skills
- Medical Records Management
- Patient Schedule Management
- Office Management
- Restorative Procedures
- Infection Control Proficiency
- Oral Surgery
- Strong Writing and Verbal Skills
- Time Management
- Microsoft Excel
- Word Processing Software
- Four-Handed Procedures
Languages
English
Full Professional
Timeline
Business Manager
A.A Enterprise
01.2020 - 01.2023
Dental Assistant
Dawson Dental Centre
11.2019 - Current
Dental Assistant
Broadway Dental Associates
10.2018 - 11.2019
Customer Service Supervisor
Tim Horton's
01.2014 - 03.2017
Associate of Science -
National Academy
High School Diploma -
ST Mary's High School
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