Behrooz Najafi
DevOps Engineer
Toronto,ON
Summary
DevOps Engineer with 6+ years of experience providing excellent service to customers, supporting and maintaining Mobile Value Added Services platforms to ensure very high levels of service delivery and availability in an operational environment.
· 1+ years of VAS technical leadership experience in SAEI company partners with MTNI. leading ECP and EN services with 90 physical and virtual Red Hat Server operating systems.
· 5+ years of DevOps engineering experience in SAEI company partners with MTNI. Configuring, supporting, and maintaining 200 physical and virtual Red Hat Server operating systems in USSD and self-care (MyIrancell) services.
· With 50 million users using our services daily, I found a strong ability to thrive in a fast-paced, stressful and challenging environment.
· To manage the services and the variety of problems that users send to us, I use strong problem-solving skills and the ability to learn quickly and to understand new business processes and concepts, Additionally, I have a skill for prioritizing and effectively multitasking to close tickets.
· Teamwork, flexibility, and coordination are some of the skills I use, and I acquired them in an international company with different cultures.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Junior DevOps Engineer
SAEI Group
04.2016 - 01.2022
- Tuned systems to boost performance.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Assisted in planning of [Type] software and system testing efforts.
- Handling tasks, Configuring applications, resolving incidents via the ticketing system.
- Handling day-to-day operations, such as checking payment transactions to ensure revenue assurance.
- Troubleshooting and resolving application issues with Java Logs.
- Writing script for automating reports and routine tasks via Bash scripting and Python.
- Tracing issues with the Log4j method (DEBUG, TRACE, INFO…).
- Updating the disaster recovery plan and working with the Unix and DBA teams to test it.
- Monitoring services performance.
- Diagnose defects by analyzing their root causes.
- Tuning for Performance improvements.
- Integrating with external third parties such as BANKs and MVNOs.
- Integrating with internal third parties such as Ericsson- Huawei -Tecnotree -6D Technologies through API calls.
Technical Support Team Leader
SAEI Group
01.2020 - 09.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Submitted service tickets for equipment maintenance requests.
- Configured hardware and granted system permissions to new employees.
- Managing the IT Managed Service Team for messaging services (ECP & EN) in an ITIL-based environment.
- Ensuring business requirements are met through the ticketing system and supporting the VAS area of MTNIrancell with delivery service.
- Managing the flow of daily operations.
- Troubleshooting problems in Messaging services.
- Validating and evaluating provided root cause analysis (RCA).
- Collaborating with technical teams to prepare postmortems to focus on improving performance in the future.
- Integrating messaging services with Banks and service providers.
- Raising issues, offering advice, keeping account managers informed, and tracking the issues to be resolved.
- Providing regular updates on key projects, issues, and priorities.
Education
Bachelor of Science - Computer Software Engineering
Azad University
01.2007 - 09.2009
Associate of Science - Computer Software
Azad University
09.2004 - 11.2006
Skills
Testing and maintenance
Timeline
Technical Support Team Leader
SAEI Group
01.2020 - 09.2021
Junior DevOps Engineer
SAEI Group
04.2016 - 01.2022
Bachelor of Science - Computer Software Engineering
Azad University
01.2007 - 09.2009
Associate of Science - Computer Software
Azad University
09.2004 - 11.2006
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