Summary
Overview
Work History
Education
Skills
Timeline
Generic

Behrad Tehrani

North Vancouver,British Columbia

Summary

A friendly and efficient customer support specialist with a proven track record of exceeding customer and organizational expectations. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

12
12
years of professional experience

Work History

Server

Cindy's Restaurant
West Vancouver, BC
03.2023 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees on restaurant procedures and plating techniques.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Costumer Service

Fitness World
North Vancouver, British Columbia
10.2022 - 06.2023
  • Developed key customer relationships to increase sales.
  • Consistently ranked as top sales performer company-wide.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Recognized security risks to properly handle situations.
  • Developed strong customer relationships to encourage repeat business.

Event Planner

Motorcycle and Automobile Federation of Iran
Tehran, Tehran
04.2016 - 05.2022
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Reserved space, equipment and personnel needed to facilitate events.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Attended and participated in industry events.
  • Marketed and publicized special events in social calendars.
  • Paid and settled vendors, venues, staff and contracted services.
  • Managed comprehensive budgets to allocate event resources and stay within financial constraints.
  • Followed local regulations for events and obtained necessary permits.

Car Mechanic

Valiasr
Tehran, Tehran
06.2014 - 12.2015
  • Performed preventive maintenance and repairs on vehicles, such as oil changes, tire rotations, brakes, and engine tune-ups.
  • Installed new parts such as shock absorbers or radiators according to manufacturer specifications.
  • Reassembled vehicles after completing repairs or servicing them.
  • Ensured safety regulations were followed while performing repair work on vehicles.
  • Checked vehicle performance by conducting test drives; adjusting controls and systems.

Retail Sales Associate

Reebok
Tehran, Tehran
04.2012 - 12.2014
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Stocked shelves with merchandise according to company standards.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Education

Bachelor of Arts - Industrial Design

Azad University of Tehran West
Tehran
08.2021

Skills

  • Critical Thinking
  • Business Growth
  • Building Customer Trust and Loyalty
  • Opening and Closing Procedures
  • Efficient and Detail-Oriented
  • Special Events Planning
  • Data Entry and Maintenance
  • Transaction Processing
  • Promoting Brand and Company Identity
  • Contract Negotiations and Administration
  • Staff Leadership
  • Replacing Parts
  • Installing Equipment

Timeline

Server

Cindy's Restaurant
03.2023 - Current

Costumer Service

Fitness World
10.2022 - 06.2023

Event Planner

Motorcycle and Automobile Federation of Iran
04.2016 - 05.2022

Car Mechanic

Valiasr
06.2014 - 12.2015

Retail Sales Associate

Reebok
04.2012 - 12.2014

Bachelor of Arts - Industrial Design

Azad University of Tehran West

Similar Profiles

CREATE PROFILE
Behrad Tehrani